At AlgoSec, what you do matters.
AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.
As we continue to expand our cloud and enterprise business globally, we are looking for a Technical Support Engineer, Brazil to troubleshoot complex technical issues, support customers throughout deployments and ongoing operations, collaborate closely with Delivery and R&D teams, and serve as a trusted escalation point for enterprise customers. This highly customer-facing role plays a critical part in ensuring platform stability and long-term customer success.
This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.
Reporting To: Team Leader, Americas Support
Location: Brazil (Home Office)
What You’ll Do
- Support global customers through email, phone, and web-based sessions, guiding customers, partners, and Sales Engineers through product installation, operations, and troubleshooting.
- Maintain and regularly update the AlgoSec knowledge base to support team growth and knowledge sharing.
- Implement support methodologies, tools, and processes.
- Collaborate closely with global Support, R&D, Delivery, and Product Management teams.
What We’re Looking For
- Bachelor’s degree in Computer Science, Information Technology, or a related field, with 3+ years of experience in a similar role within a software company supporting network security products.
- Experience with Linux/UNIX environments and firewall administration/configuration across platforms such as Check Point, Cisco, Juniper, and Fortinet.
- Independent, resourceful, and results-oriented problem solver with the ability to learn quickly.
- Collaborative team player with a high level of integrity.
- Strong written and verbal communication skills in English.
- Ability to work effectively in a 24x7 global support environment, including irregular hours, while managing multiple priorities in a fast-paced setting.
- Resume must be submitted in English to be considered.
Nice to Have
- Experience in SRE/DevOps.
- Experience in Linux script languages (PERL, shell).
AlgoSec is an Equal Opportunity Employer committed to creating a friendly, diverse, and inclusive company culture.
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