Technical Support Analyst

This is the base salary pay range that an applicant can expect to make upon hire.   Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. 

Johns Manville is looking for a Technical Support Analyst located in Denver, CO.

The Technical Support Analyst works in a team environment to provide advanced-level user assistance by managing system administration tools, troubleshooting problems and interfacing with other technical groups to resolve complex issues. This includes desktop and laptop computers, mobile devices (iPhone and iPad), printers, copiers, as well as standard and non-standard desktop applications. Support equipment such as handheld scanners, vehicle mounted terminals, and WYSE terminals. Level I/II Systems Administration support on servers and network equipment. This position may take ownership of technical issues escalated from other analysts both in the technical support group and others, as well as lead small to medium sized projects and teams. This work must comply with JM’s quality, timeliness, and productivity standards to support JM business objectives.

What You Bring to the Team:

• Bachelor's degree in computer science or relevant field with a minimum of 3-5 years of experience in an IT technical support and/or deployment environment
• Outstanding customer service skills
• Strong interpersonal, verbal, and written communication skills
• Expert experience in broad technical areas including hardware and software
• Expert working knowledge of Microsoft Windows operating systems
• Strong working knowledge of Active Directory, software management and remote tools
• Ability to apply research, knowledge and logic in order to troubleshoot problems in a technologically complex environment
• Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook
• Ability to attain certification on supported hardware
• Solid technical documentation and training experience
• Ability to continue technical training
• Excellent capabilities in incident tracking software and/or processes
• Ability to work independently and troubleshoot in a technologically complex environment
• Basic project management skills
• Ability to gather data and generate statistical reports
• Ability to work and travel between Denver, CO and Littleton, CO locations
• Moderate travel required (11 - 29 days per year)
• Must be able to lift, carry, push, or pull up to and including 25 pounds
• Work environment is typical of an office setting

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Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.