Works with clients to understand workflows, explain healthcare data APIs and exports, configure custom data solutions, document integrations, troubleshoot technical issues, and translate customer needs into requirements for product and engineering teams. The role also implements last-mile integrations and uses AI tooling to improve issue remediation.
Work Location: US (Remote)
About Candor Health
Candor Health is a healthcare intelligence platform that is powering companies with high quality, transparent, and actionable data in the US on doctors, facilities, insurance plans, costs, and more. We believe that providing higher quality, transparent data not only leads to better decisions, but creates greater trust and confidence for the entire healthcare ecosystem. We are getting data from a variety of growing sources including certification boards, booking sites, claims, social media, and others, with human and automated verification. We have built a high quality data set that has been baked off favorably against other healthcare data vendors, including public companies and startups that have been compiling healthcare data for many years. We are backed by some of the most prominent VCs and angels in healthcare who have a track record of building very successful technology companies.
Life at Candor
At Candor, everyone is a leader. The areas you own are yours to build and progress. Best ideas win! We value a culture where the team not only enjoys working together solving some of the biggest data challenges in the healthcare industry, but also has fun doing it. Building a great company is hard work but work-life balance is also important.
Responsibilities
- Join client calls to understand unique customer workflows and business requirements
- Ideate and collaborate with internal engineering teams on how to best implement Candor's healthcare data into client systems
- Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers
- Maintain and update clear technical documentation, integration guides and solution proposals for our clients and prospects
- Set up and configure custom data exports tailored to individual client needs
- Implement last-mile technical solutions to ensure seamless data integration for clients
- Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements
- Troubleshoot integration issues and provide timely resolution to customer technical challenges
- Leverage AI tooling, create and refine shared skills to effectively to improve the quality and velocity of our remediation of client issues
Qualifications
- 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles
- Experience in writing SQL queries for data validation, transformation, and troubleshooting
- Comfortable in a terminal, reading code, and working with APIs
- Skilled at explaining complex technical concepts to both technical and non-technical stakeholders
- Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases
- Experience in tracking down critical issues and client questions, being the point person for client escalations
- Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions
- Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes
- Experience with healthcare tech is a plus
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