Technical Solutions Engineer, GTM

Overview

Electric is looking for a Technical Solutions Engineer, GTM to serve as the technical authority within our Revenue organization. This is a customer-facing role built around one goal: helping our Account Executives win. You’ll lead technical discovery, design tailored solutions, run product demonstrations, and drive the validation that accelerates deal cycles, improves win rates, and expands customer accounts.

You’ll translate complex IT environments into clear, compelling solutions from the Electric platform – and serve as the technical resource that prospects trust and AEs rely on throughout the entire sales process. You’ll also contribute internally, developing the training and resources that help our sales team show up to every conversation with technical confidence.

What You'll Do

• Pre-Sales & Technical Execution

  • Partner directly with Account Executives to lead technical discovery, solution design, and product demonstrations tailored to each prospect’s IT environment and business needs.

  • Own technical validation, proof of concept processes, and responses to security and compliance questionnaires.

  • Serve as the primary technical resource during customer-facing engagements – handling objections related to integrations, security posture, implementation, and scalability across complex IT topics including MFA, SSO/SAML, DNS, endpoint security, and cloud infrastructure.

  • Maintain and continuously sharpen competitive positioning and objection handling frameworks for common competitive scenarios involving Rippling, MSPs, internal IT teams, and other IT alternatives – ensuring the sales team can respond with confidence in any enterprise conversation.

  • Support partner-driven deals and co-selling motions with key partners (ADP, TriNet, etc.), serving as the technical resource in joint engagements and helping partners build confidence in Electric’s platform.

  • Partner with Customer Success and Product Support to ensure smooth technical handoffs post-sale, and collaborate with Product and Engineering to relay field feedback and influence roadmap priorities.

• Internal Enablement & Technical Support

  • Develop and deliver training for internal teams on Electric’s platform, product features, and key integrations – ensuring sellers can hold credible technical conversations with prospects.

  • Serve as the primary technical escalation resource for the sales team on third-party technologies we resell and complex IT-related questions.

  • Own the ongoing refinement of demo environments and the technical sales narrative – ensuring our demos reflect the latest product capabilities, speak to key buyer personas, and evolve alongside our competitive landscape.

  • Build and maintain scalable pre-sales assets including demo environments, technical collateral, and competitive positioning materials.

  • Support partner level training programs to enable their success selling Electric’s solutions.

• Strategy & Cross-Functional Alignment

  • Contribute directly to revenue growth by improving technical win rates, shortening sales cycles, and increasing deal size through strategic solution positioning.

  • Surface structured, actionable feedback from deals back to Product and Engineering – documenting recurring product gaps, integration requests, and technical objections that inform roadmap prioritization.

  • Document common deal scenarios, technical objection patterns, and win/loss insights, and share these learnings back with the broader sales team to continuously improve the sales motion.

  • Scope and maintain documentation, workflows, and templates that drive consistency across the revenue organization.

  • Track and report on enablement program outcomes to key business stakeholders.

  • Contribute to product strategy by surfacing insights on prospect needs and technical roadblocks.

What You'll Bring

• 5+ years of experience in Sales Engineering, Solutions Engineering, or IT Consulting – with direct ownership of technical pre-sales motions, ideally in a Managed Service Provider (MSP) environment.

• Deep working knowledge of on-premise and cloud IT infrastructure, including SSO/SAML, MFA, endpoint security, Endpoint Detection & Response, and Backup & Recovery.

• Proven ability to develop and deliver technical training and enablement programs that help sales teams hold credible, confident technical conversations.

• Exceptional communication skills – equally effective presenting to a skeptical IT director and explaining a technical concept to a non-technical buyer.

• Track record of partnering directly with Account Executives to improve technical win rates and move deals forward.

• Experience supporting partner and co-sell motions, including working alongside PEO, payroll, or HR tech partners in joint customer engagements.

• Comfortable creating structure in ambiguous situations, managing multiple priorities across cross-functional stakeholders, and taking a leadership role in both deals and enablement initiatives.