Technical Solutions Consultant

Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you. With a strong foundation in field service innovation, including the acquisition of Youreka, a leading no-code mobile automation solution built on Salesforce, our platform helps businesses deliver seamless and reliable customer experiences.

We are not just a software vendor, we are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize service experience for brands, service providers, and end customers just like you. Come join us to contribute to our future. We have built a sales-friendly culture and we run fast. Commitment to our employees and our culture is key to a rewarding career track. 

We are hiring a Technical Solutions Consultant that will be responsible for making customers successful with their Dispatch initiative and beyond. Dispatch is rapidly expanding up-market, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can be trusted advisors to our customers and identify the best way to deploy our software to meet their business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up Dispatch’s growing enterprise onboarding team.

AS A SOLUTIONS CONSULTANT YOU WILL: 

• Serve as the lead advisor to customers helping them to achieve their desired objectives with the Dispatch Platform
• Evaluate customer requirements, tech stack, and business objectives in order to define the best practice fit of Dispatch within the current technology stack
• Define the future state processes and the customer journey(s) that will govern how Dispatch should be implemented
• Work with product configuration, technical integrations (ideally), reporting, and user adoption activities
• Have access to industry-leading AI tools and emerging technologies, providing an opportunity to continuously build your AI skillset while delivering measurable impact

SKILLS WE SEEK:

• Bachelor's degree or equivalent experience preferred
• 2-5 years of implementation experience with similar marketing or CRM products
• Domain expertise in either inbound marketing, marketing automation, or CRM
• Strong technical aptitude, with an understanding of integrations and APIs
• Solid SQL experience/understanding for analyzing data
• Experience with Python, Javascript, Perl or similar programming language. You will be working with Python to build integrations with our enterprise clients
• Prior experience with consulting especially on CRM platforms such as Salesforce and Dynamics is a big bonus. 
• Interest in AI-driven solutions and a willingness to leverage AI tools 
• A strong work ethic and a sense of commitment is a requirement.
• Good communication, presentation, and customer relationship building skills.

WITHIN ONE MONTH, YOU’LL:

• Review onboarding documentation, project methodology, become familiar with the various Dispatch product offerings
• Meet with members of the ProServices team individually to understand what’s working, what’s not, and gather learnings to implement into your role
• Gain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions
• Start contributing to existing customer projects
• Achieve “yellow belt” certification in Dispatch Connect training

WITHIN THREE MONTHS, YOU’LL:

• Play a leading role in a customer implementation
• Consider yourself a product expert in Dispatch’s solutions
• Become a key member of the ProServices team helping us delight our customers
• Develop, foster and enhance customer relationships
• Achieve “green belt” certification in Dispatch Connect training

WITHIN SIX MONTHS, YOU’LL:

• Be able to lead customer implementation projects
• Become a reliable member of the team that can be turned to contribute as and when is necessary
• Achieve “black belt” certification in Dispatch Connect training

WITHIN TWELVE MONTHS, YOU’LL:

• Be a resident Dispatch product guru
• Be a trusted advisor to customers
• Be a valued and reliable resource that consistently delivers value to the team 

SALARY

The base salary range for this role is between $75,000 - 90,000 annually.  Actual pay within the range is influenced by multiple factors, including but not limited to skill set, your residence location, and prior work experience. In addition to base salary, this position is eligible for commission, equity, and benefits, and are not included in the provided pay range.

LOCATION

Dispatch fully accommodates remote work, as long as you have a permanent residence within the many states we are registered in. Want to spend a month in Italy? Great, do it! Live in Colorado? Sweet, we have another team member there! As long as you are crushing your goals and helping us drive the business forward, you do you. We also have an office in Boston that is open and available for you to use.

WE HAVE

• An amazing team focused on innovating and improving every day
• Room for growth and an emphasis on talent development including a professional development reimbursement program
• A fun, casual team environment with co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths
• A generous medical, dental, and vision package with 90% covered by us! 
• Paid parental leave
• 401k with company match
• Company sponsored Life Insurance coverage, short term disability, long term disability
• Additional perks including a wellness and adventure fund, as well as monthly personal uber credits
• Unlimited Paid Time Off (PTO) package, 9 company Holidays, and a flexible work schedule

OUR VALUES

At Dispatch, our core values guide how we work, collaborate, and grow together. They are at the heart of our fast-paced, collaborative culture, and we’re excited to find team members who embody them every day.:

• Own It & Elevate – We take initiative, follow through, and hold ourselves accountable- not just for doing the work, but for doing it exceptionally. By striving for more, we raise the bar for ourselves and those around us.
  
• Customer Focused, Always – Decisions and actions start with our customers in mind. We build trust by delivering consistent quality service and value through exceptional products.
  
• Be the Expert, Share the Knowledge – We know our stuff and empower others by sharing what we know. Curiosity and mentorship drive our growth.
  
• Make it Happen, Move Mountains – We tackle challenges with grit, creativity, and a sense of fun. Obstacles don’t stop us—they energize us to innovate.
  

STILL WITH US?

We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Dispatch is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.