Technical Solution Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Technical Solutions Engineer-Arena

As a customer success team member, the Technical Solution Engineer is responsible for the delivery of the technical aspects of a customer’s implementation in a timely and professional manner to the customer’s ultimate satisfaction.  The primary responsibility would include designing, developing, and maintaining custom extensions between PLM and related enterprise systems using the company’s Integration Platform as a Service (iPaaS).  This role combines PLM domain knowledge, software engineering, ETL best practices, API development, and workflow automation to support scalable and reliable product data operations.  Other responsibilities may include troubleshooting customer Arena API issues and migrating PLM/QMS data to and from Arena.  We seek individuals who can develop and propose innovative approaches to designing and delivering technical solutions. The ideal candidate will be detailed and process-oriented and able to handle multiple projects concurrently. 

A manufacturing background in High Tech, Medical Device, or Consumer Packaged Goods is a plus.

Preferred Skills and Knowledge:

• Ability to solve problems, achieving goals by overcoming obstacles
• Design and develop custom extensions using APIs, event triggers, webhooks, transformations, and custom logic to automate business processes and enhance PLM workflows
• Build reusable integration templates, workflows, and extension components to accelerate future implementations
• Enhance or replace legacy or bespoke extensions with modern, scalable integration patterns
• Troubleshoot failures and implement root‑cause resolutions across authentication, connectivity, schema changes, and workflow logic
• Inspect, cleanse, transform, and model data with the goals of

   Being able to identify and remove/transform data anomalies,

  Consolidate and standardize data format.

  Support discussions and decision-making with the customer

• Computer programming or coding skills (VBA, Python, T-SQL, etc.)
• Advanced skills with VSCode, Github, JSON Forms, ETL, SQL/MySQL, VBA, REST API (RESTful framework), JSON, GraphQL, XML, Microsoft Excel
• Ability to effectively communicate in English

Preferred Experience:

• Experience with PLM, QMS, MCAD, ERP, etc.
• Experience with collaboration tools like JIRA, Teams, Confluence, and/or Salesforce is a plus

Basic Qualifications:

• BS or MS in Computer Science, or another related field
• 4+ years of experience in integration development, automation engineering, ETL, or software development
• 4+ years of proven technical consulting in a software solution implementation setting
• Someone looking for a career and not a job.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $58,000- 115,000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting. 
Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.  
For more information about PTC’s comprehensive benefits, please visit our Careers Page. 
Applications will be accepted on an on-going basis. 

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."