Technical Services Representative

Location Address:

123 Main Street, Atlanta, Georgia 30346

Work Shift:

Salary Exempt (United States of America)

Enable growth, retain business, and eliminate defect losses by preventing and resolving technical challenges from Altium Packaging manufacturing through customers’ production lines and outbound supply chains. Apply technical expertise to ensure Altium Packaging products are suited to handling, filling, capping, labeling, and distribution rigors, so that flow of finished packaging to end markets is unimpeded. Can sit anywhere in the U.S. as this role requires 90% travel.

Provide value-added services:

• Provide Technical solutions to apply Altium Packaging’s manufactured products with customer base

• Work at customer sites to prevent or resolve problems using Altium Packaging products in fill line equipment.

• Find ways to improve fill line operation and/or change Altium Packaging designs or products to ensure flow to customers’ outbound supply chain

• Support customers’ continuous filling line performance improvements 

Lead cost reduction for Altium Packaging and customers:

• Offer suggestions & make physical changes within our Altium Packaging plants to improve throughput or efficiencies by fixing, changing, combining lines and equipment

• Work with vendors on job sites to provide oversight and improve our speed to market

• Consult with product designer to ensure manufacturability and functionality of packages

Lead safety mindset within Altium Packaging and customer:

• Call attention to safety deficiencies wherever we find them in house or at a customer location

• Ensure safety in all work

Create customer loyalty:

• Listen carefully, respond quickly, promote Altium Packaging within the customer plants, be honest about the issues they encounter and address each one responsibly

• Troubleshoot customer problems unrelated to Altium Packaging products and offer solutions that may increase efficiencies, lower operational costs, and reduce “shrink” to cost and support customers’ growth.

Additional tasks:

• Qualify product in commercial start-ups throughout the supply chain

• Perform and support Plant audits in Altium Packaging and the customers

• Manage the maintenance of Altium Packaging-owned assets, including filler and capper maintenance and service

• Solve capping and filling issues

• Reasonable mandatory overtime may be required due to business needs. 

Qualifications:

Required:

• Five or more years experience in field service and interaction with customers in a manufacturing environment.

• Excellent communication skills are required.The technician must be able to read and comprehend instructions, short correspondence, forms, and memos and be able to complete forms and reports in English. The technician must also be able to interpret and explain policy. 

• Travel 90%

Altium Packaging, Our Culture Differentiates Us!
 
We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making.  We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

Our Guiding Principles

• Act with Integrity & in Compliance
• Drive Value Creation
• Be Disciplined Entrepreneurs
• Focus on the Customer
• Act with Humility
• Treat others with Dignity and Respect
• Seeking Fulfillment in your Work

We Believe in Rewarding our Most Important Resource – Our People! 
 
We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.
 

EEO Statement
 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
 

Take your career to the next level at Altium Packaging!