Supports technical sales and field operations for NOV solids control and waste management equipment. Responsibilities include generating quotes, validating and analyzing operational data, presenting insights to customers, training operators, troubleshooting equipment, supporting root cause analysis, preparing reports, coordinating with engineering and operations, and planning project handoffs. Regularly visits rigs to train operators and review KPIs while ensuring safety, quality, and customer requirements.
Technical Sales/Support Representative is responsible for the collection of data from daily field reports and ensuring that the System Operators are competent in inputting the required information on a daily basis. They are responsible for validating and organizing the data received as well as interpreting the data and provide insight to Customers through face-to-face and/or virtual meetings. Must be well versed with NOV equipment and understand the process of Solids Control/Waste Management equipment. They are also responsible for the bid-generating process and be a technical presence in Operations meetings.
Responsibilities- Generate Quotes
- Distribute & present data to customers
- Support and train Operators on proper data entry, reporting requirements, and system usage to maintain consistent data quality.
- Provide technical support and troubleshooting for NOV Solids Control and Waste Management equipment in field and remote environments.
- Analyze operational data to identify performance trends, inefficiencies, and potential equipment or process issues.
- Serve as a technical resource to Operations teams by providing recommendations to optimize equipment performance and operational efficiency.
- Assist with root cause analysis of equipment or process failures and support implementation of corrective actions.
- Participate in Operations meetings to provide technical input, performance updates, and operational insights.
- Coordinate with field personnel, engineering, and operations management to resolve technical issues in a timely manner.
- Ensure operational practices align with company standards, safety requirements, and customer expectations.
- Support continuous improvement initiatives by documenting lessons learned, best practices, and technical recommendations.
- Complete retorts and Particle Size Distribution tests as needed
- Complete Weekly/monthly/quarterly reports
- Organize and maintain logs and files
- Plan upcoming projects and handover to Operations
- Often visit rigs to train and discuss KPI with Operators
- Other duties as assigned
- Solids Control & Waste Management knowledge
- Advanced computer skills: Excel, Word, PDF, Power Bi, & Visio
- Operational data analysis
- Technical writing
- Technical problem solving
- Attention to detail
- Accountability
- Communication skills
- Adaptability
- Continuous improvement mindset
- Training & knowledge sharing
- Teamwork
- Valid Driver’s License
- Able to Travel
- Effective Communication Skills
- Basic Computer Skills
- Solids Control Experience (preferred)
Pay Range:
- $90,000-$110,000 Depending upon experience
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