Provides pre-sales and post-sales technical support for optical networking solutions. Engages customers, analyzes requirements, recommends network architectures, supports upgrades and software refreshes, develops technical quotations, and presents tailored solutions. Collaborates with account leaders and internal teams to deliver customer-focused solutions, maintain relationships, and support sales growth. The role requires occasional customer travel and expertise in optical networking hardware, software, and network management.
As part of our North American Mission Critical & Enterprise team, you'll play a vital role in pre-sales activities, engaging customers, and offering technical expertise. Your contributions will be key to driving sales and ensuring customer satisfaction. This role offers a unique opportunity to collaborate closely with internal teams and customers, providing valuable network design support and recommendations.
Responsibilities
About the Team
- Act as a technical expert, engaging with customers and presenting tailored solutions.
- Identify customer needs and effectively communicate them to internal teams for seamless collaboration.
- Provide network design support, ensuring customer growth and satisfaction over time.
- Develop comprehensive quotations for optical solutions, covering hardware, software, and maintenance aspects.
- Assist customers in scoping network upgrades and software refreshes, ensuring their systems remain up-to-date.
- Recommend best practices and guide customers on optimal network architecture and deployment strategies.
- Offer pre-sales and post-sales engineering support, ensuring a smooth and positive customer experience.
- Occasionally travel to meet customers and collaborate with account leaders for strategic discussions.
- Stay updated with industry trends to provide cutting-edge solutions and maintain a competitive edge.
- Foster strong relationships with customers and internal teams, promoting a collaborative and supportive work environment.
- Bachelor's degree in Engineering, Computer Science, or a related field, with a strong technical background.
- 3+ years of experience in a pre-sales engineering role, ideally in the optical networking industry, to bring valuable insights.
- Deep technical expertise in optical networking, including hardware, software, and network management, for effective solution design.
- Excellent communication and presentation skills to simplify complex technical concepts for diverse audiences.
- Proven track record in successful customer engagements and solution presentations, demonstrating a results-driven approach.
- Ability to work independently, manage multiple projects, and adapt to changing priorities in a fast-paced environment.
- Strong analytical skills and a problem-solving mindset to tackle complex technical challenges effectively.
- Willingness to travel occasionally for customer meetings and internal collaborations, fostering strong relationships.
- Familiarity with industry standards and regulations related to optical networking, ensuring compliance and best practices.
- A customer-centric mindset and a passion for delivering exceptional customer experiences, driving long-term success.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead the technical vision, architecture, and roadmap for Circle’s identity and access platform. Manage and develop backend and frontend engineers, guide architectural changes, review designs and code, troubleshoot production issues, participate in incident response, and partner with Security, Product, Risk, and engineering teams. The role focuses on authentication, authorization, customer and agent identity, secure delegation, platform reliability, migrations, and operational readiness.
Top Skills:
Auth0CedarJavaKotlinMcpOauth 2.XOidcOktaOpen Policy Agent (Opa)SAMLSpiffeSpireTypescript
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Performs medical device audits, technical file reviews, conformity assessments, and regulatory project management for global certification schemes. Advises clients on quality and regulatory requirements, resolves complex engineering and variation issues, develops specialized test methods, and communicates project results. The home-based role requires extensive domestic and international travel, client interaction, technical judgment, and oversight of peer auditors.
Top Skills:
Ce MarkingInmetroIso 13485MdsapQuality Management Systems (Qms)Ukca
Manufacturing
Drive sales growth across a Western U.S. territory by prospecting and developing contractor, builder, distributor, and retail relationships. Manage complex projects from specification through fulfillment, conduct job-site visits, provide technical and installation support, interpret blueprints, lead product training and regional events, and execute promotional programs. The role requires extensive travel, collaboration with internal teams, and achievement of sales objectives for Larson, Therma-Tru, and Fiberon products.
Top Skills:
Crm PlatformsExcelHubspotMicrosoft Office SuitePowerPointSalesforceWord
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
