Technical Project Manager

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

The Job At-A-Glance:
Q2 is seeking a detail-oriented and proactive Technical Project Manager to join the Innovation Studio team. This individual will play a critical role in ensuring partner integrations are seamlessly deployed in demo environments, supporting developer needs, and coordinating financial and operational tasks that support go-to-market success.

A Typical Day:

·       Conduct ongoing technical assessments of all live partner applications in the demo environment to ensure integration quality, compliance, and performance.

·       Coordinate with partners and internal teams to resolve any partner app issues in the demo environments.

·       Ensure all partner apps are properly deployed to demo environments and continue to stay functioning.

·       Manage and triage the developer support queue, providing timely and accurate responses in collaboration with internal technical teams.

·       Monitor shared support email aliases to ensure partner inquiries are addressed promptly.

·       Mark appropriate work orders as billable based on partner activity and scope of work.

·       Update go-live dates on work orders to support accurate financial forecasting and revenue recognition by the finance team.

·       Serve as the primary point of contact for partner-related escalations, ensuring swift resolution through coordination with engineering, support, and partner success teams.

·       Maintain clear records of partner issues, demo environment deployments, and project timelines.

·       Continuously improve workflows and documentation to enhance operational efficiency and partner experience.

·       Identify process gaps and implement improvements to optimize delivery pipelines and team workflows.

·       Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.

Bring Your Passion, Do What You Love. Here's What We're Looking For:

·       3+ years with advance degree or 5+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support)

·        Solid understanding of SaaS environments, APIs, and technical integration workflows.

·        Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.

·        Strong organizational skills with a detail-oriented mindset and a proactive approach to problem-solving.

·        Excellent written and verbal communication, including experience working with both technical and non-technical audiences.

·        Preferred background in fintech, banking technology, or developer-focused platforms.

·        Familiarity with cloud infrastructure and modern development practices (CI/CD, containers, staging/demo environments).

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements