Technical Account Manager

Technical Project Manager

What you will do

• Manage monthly data and dashboard refresh QC processes for assigned clients
• Own the investigation, implementation and resolution of client data or dashboard bug and enhancement requests by validating the request and working with Engineering to implement needed changes
• Assist with DAAP contract renewals and advise on retention forecasting to Leadership for assigned clients
• Contribute to regular cadence engagements with Product team to ensure customer satisfaction with current and future deliverables
• Contribute to regular cadence engagements with the DAAP TAM Team for information sharing, training and development
• Work effectively across various internal and external teams by demonstrating clear and concise communication skills
• Demonstrate strong relationship building skills to foster new and existing relationships across the client’s organization based upon SPINS/ DAAP product offerings
• Demonstrate thought leadership by identifying data driven business opportunities and present thoughtful recommendations for solution, leading to upsell opportunities
• Identify client solutions by understanding roles and data needs across roles within client organization
• Exhibit solid account management skills to identify and prioritize projects/requests efficiently and effectively
• Facilitate timely resolutions to client inquiries, agreed upon training and overall client fulfillment
• Interpret, analyze, and clearly communicate data in formal or informal presentations
• Maintain a thorough understanding of DAAP solutions and create/pitch solutions as needed with SPINS sales team
• Collaborate with SPINS sales team to scope, price and approve DAAP deals
• Collaborate with DAAP TAM team and Implementation manager to handoff successful deals

Education and Experience 

• BA/BS degree in Business, Marketing, Finance or Administration or related quantitative field of study.
• Understanding of sales, market, and product intelligence data
• Ability to conduct data analysis and solution development with engineering teams and clients
• 5+ years of experience with a CPG Manufacturer, Broker, Retailer and/or Data Provider
• 3+ years of experience in account/relationship management and/or partner development
• 5+ years of experience storytelling using data, insight, and visualization
• Be in front of customers both virtually and in person
• Business and commercial acumen
• Proven self-starter with a goal-oriented approach
• Excellent attention to detail and prioritization skills
• Analytical in approach; ability to spot trends, anomalies and opportunities in data sets, as well as efficiencies in process to scale
• Ability to engage, interact and present to all levels, including mid to senior-level Leadership within the client’s organization
• Ability to communicate effectively with both technical and non-technical audiences
• Excellent presentation and negotiation skills

The SPINS Way

• Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

Hiring Range: $75,000- $90,000 /yr

Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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