Lead end-to-end delivery of Voice AI projects: scope, plan, track, and hand off production. Align product to customer needs, set and monitor metrics, manage scope, resources, budgets, testing, and client communications while working closely with engineering and data teams.
Description
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.
About the role
We are currently seeking talented candidates for the Technical Project Manager position.
You'll own projects end-to-end — from scoping and planning through to technical handover and production sign-off. That means understanding what you're building well enough to know when something is wrong, why it's wrong, and how to explain it to a client without losing their trust.
Requirements- 5+ years of experience in project management, preferably in BigTech or AI tech startups.
- Strong experience working with Voice AI platforms, including deep familiarity with TTS, ASR, speech recognition systems, and/or telephony technologies.
- A customer-first and data-driven mindset is a must.
- Product management expertise in the tech industry, particularly in launching AI and ML products is a nice-to-have, with a strong understanding of ML operations.
- Strong ability to analyze data, identify key metrics, understand technical requirements, and communicate effectively with the engineering team.
- Highly organized and self-motivated, with a strong sense of ownership and a results-driven approach.
- Proficiency in development methodologies (Agile, Scrum, etc.) and product frameworks is a plus.
- Oversee the adaptation of our platform for particular customer needs and requirements
- Monitor customer expectations and fulfill them
- Ensure a stable and constant process of delivery of client-requested features inside the platform, from release planning to managing feature dependencies and the product lifecycle
- Understand the effort required for product development, including team roles and the stages of their involvement.
- Ensure alignment of product with customer requirements. Responsibility for this product from our side
- Provide regular project status updates to clients to maintain transparency.
- Oversee the project’s scope, allocate resources efficiently, and ensure budget adherence for optimal performance.
- Maintain high-quality standards through thorough testing before product releases.
- Set key product metrics and monitor achievements, adjusting goals based on performance feedback.
- Experienced team, Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants, and other AI-driven products for BigTech corporations.
- Cutting-edge technologies, we build technologies using our areas of expertise, including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI, etc. LLM and Diffusion models.
- Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.
- A company with entrepreneurial spirit. We offer a secure workspace, thanks to the big clients we've raised, along with a true start-up culture.
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