Technical Product Manager, RBP Ops

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 220+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

RBP Ops is the internal platform team and set of processes that power enrollment and billing for our Resident Benefits. The Technical PM owns the strategy, roadmap, and delivery for how Resident Benefits Package (RBP) enrollment data is managed and used across Second Nature’s systems.

This role, reporting to a Group Product Manager, sits at the intersection of product, engineering, and operations to ensure accurate enrollment, seamless fulfillment, and reliable billing for resident benefits. Success means high-quality data, resilient integrations, and a smooth experience for internal teams, property managers, and residents.

• Maintain Data Integrity: Ensure enrollment and billing data remains accurate, consistent, and reliable across platforms.

• Deliver a Service Layer: Build a robust service layer that provides fast, dependable access to enrollment data, powering user experiences for property managers and residents.

• Improve Observability: Drive data quality practices so the business can detect, diagnose, and resolve enrollment issues proactively using real-time data observability.
  

• Define and maintain the product vision, strategy, and roadmap for RBP Ops, aligned with company and customer goals.
  

• Manage the backlog and prioritize platform investments by rigorously balancing business impact, customer value, and return on engineering effort.
  

• Identify opportunities to automate manual operational workflows, standardize processes, and improve the overall scalability and maintainability of the platform.
  

Data Entity & Architecture (Core Technical Ownership)

• Design and evolve capabilities for entity resolution and ID unification so that units, residents, properties, and accounts are consistently represented across all systems
  

• Own how enrollment, billing, and customer identifiers are mapped, normalized, and ingested from multiple upstream systems, including defining data contracts and transformation rules.
  

• Partner with engineering to deliver intelligent data stitching and accessibility, making it easy for downstream teams and services to retrieve a complete, trustworthy view of residents and properties.

Execution & Lifecycle Management

• Lead the end-to-end lifecycle of integrations and core RBP Ops capabilities—from discovery and scoping through development, rollout, and iteration.
  

• Work closely with internal stakeholders (operations, engineering, customer success, partnerships, finance, and others) to understand workflows, integration needs, and data dependencies and translate into requirements.

Stakeholder Collaboration & Metrics

• Monitor and report key health metrics for integrations and enrollment data (e.g., data quality, latency, error rates, usage, and user satisfaction).
  

• 4+ years of product management experience, preferably in SaaS or PropTech.
  

• Experience with API design, data integrations, entity resolution, ID unification, or identity graph–like problems (e.g., matching and deduplicating records across multiple systems).
  

• Experience designing or working with ETL and bi-directional data sync patterns between SaaS platforms, internal services, and customer systems.
  

• Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality.
  

• Bring a decisive, “First Principles” mindset proactively unblocking teams and driving outcomes while collaborating closely with partners.
  

• Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.
  

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Remote Work Statement

This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.

Why Second Nature?

🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

📍 Location: Work Remotely from anywhere in the US

📆 Flexibility: Open PTO and sick days

🤩 Culture: Diverse, inclusive, supportive, and growth-focused

🚀 Growth: Be part of a fast-growing team building a new category and making a real difference

💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission
Anticipated base salary for this role is between $150 and $170K, depending on experience, location, and budget. We also provide health benefits; a 401K program with a $500 annual match; an open PTO program plus holidays; 2 annual in-person company events; laptop and hardware; a remote environment; amazing culture; and more.

Our compensation philosophy is designed to attract, retain, and motivate top talent by offering competitive and fair pay that reflects individual contributions, company performance, and market conditions. We believe in rewarding performance, promoting internal equity, and offering a total rewards package that supports our employees’ well-being and career growth.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.