Technical Product Enablement Specialist

We’re looking for a Technical Product Enablement Specialist who can bridge the gap between product capabilities and real-world customer use cases across Sales, Support, and Professional Services. This role will translate complex contact center technology into simple, actionable enablement resources that empower our go-to-market and customer-facing teams.

The right candidate will thrive at connecting “what the product does” to “why it matters,” designing and delivering technical enablement experiences that help teams confidently position, support, and deploy our solutions.

Key Responsibilities:

• Support Product, Sales, Support, and Professional Services teams by delivering product enablement tied to technical product knowledge, customer use cases, and go-to-market priorities
• Develop enablement deliverables such as technical playbooks, product capability guides, and customer use case scenarios
• Design and deliver training programs (virtual, in-person, blended) that cover UCaaS, CCaaS fundamentals, platform capabilities, and application to customer workflows
• Create product demonstrations, technical deep-dives, and workflow simulations that support pre-sales and post-sales conversations
• Serve as a bridge between product knowledge and customer outcomes—helping Sales connect features to value, Support troubleshoot with confidence, and Professional Services deliver implementations that align to best practices
• Provide ongoing enablement during product launches, updates, and roadmap rollouts—ensuring GTM teams can position new capabilities effectively
• Collect feedback from learners and stakeholders to continuously evolve enablement assets and training approaches
• Measure the effectiveness of technical enablement programs through adoption, performance metrics, and business outcomes

Qualifications:
Required

• Bachelor's Degree in Business, Instructional Design, Education, or a related technical field
• 3+ years of experience in product enablement, sales engineering, technical training, or instructional design within a SaaS, UCaaS, CCaaS, or enterprise software company
• Strong understanding of UCaaS / CCaaS technologies (IVR, routing, reporting, workforce optimization, integrations)
• Proven ability to translate technical concepts into customer-friendly narratives and enablement materials
• Experience delivering technical enablement to cross-functional teams (Sales, Support, Services) in both virtual and in-person settings
• Skilled with authoring tools (Articulate Storyline, Adobe Captivate, Camtasia, or similar) and presentation design
• Excellent written and verbal communication skills; able to craft compelling stories from complex information
• Highly collaborative, proactive, and adaptable in a fast-paced environment
• Able to receive feedback and adjust direction as needed
• Must be willing to travel internationally and domestically and maintain a passport

Preferred

• Previous experience in UCaaS / CCaaS software, SaaS, or customer experience technology
• Experience building product demonstrations, workflow simulations, or technical playbooks
• Exposure to APIs, integrations, or workflow automation tools
• Familiarity with Agile enablement approaches and rapid iteration
• Experience teaching others how to use eLearning/video/graphic design tools
• Adobe Creative Suite (Photoshop, InDesign, Illustrator, Acrobat PRO) a plus
• HTML/CSS experience a plus

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.    

The expected hiring range is $65,000 - $105,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Remote