Technical Onboarding Engineer

• 🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.

• 🎤 Interview process: Read more about our interview process.

• 🖥️ Team: Sales & Customer Success

• 💼 Manager:  Simon Fisher

• 💰 Compensation: Please check our compensation calculator.

• 🦔 Read more about how we hire and how we think about Diversity & Inclusion.

We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.

We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including:

• A built-in data warehouse, so users can query product and customer data together using custom SQL insights.

• A customer data platform, so they can send their data wherever they need with ease.

• PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!

We are:

1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.

2. Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.

3. Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey.

We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.

• Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.

• Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. Engineers lead product teams and make product decisions. Teams are flexible and easy to change when needed.

• Shipping fast: Why not now? We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers who can outship much larger companies because they own their products end-to-end.

• Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.

• Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there.

• Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.

We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them to build better products.

Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague ideas - you'll be looking at how they're using PostHog and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too!

This is a very new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to figure out when to go deep on a technical issue, and when to zoom out and understand customer goals.

• Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the data we track about their usage.

• Making contact with these customers to get them set up for success with PostHog, ensuring that they can see value from their subscription from the start.

• Presenting an adoption pathway to customers, educating them on the benefits of the additional products which they may not yet be using.

• Finding and implementing opportunities for automation in this role.

• Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.

• You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse. You don’t need to be a developer, but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack.

• Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.

• Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too.

• You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before.

• Experience onboarding customers to a technical product and helping them use it in a meaningful way.

Nice to have

• Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.

• You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen.

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

#LI-DNI

• 💰 Generous, transparent compensation and employee-friendly equity in PostHog

• 🌴 Unlimited time off with a 25-day minimum (in 2021 the team on average took 32 days off)

• 🏥 Private medical insurance, including dental and vision (US and UK only)

• 👵 👴 Pension/401k contributions (4% matching)

• 🍼 Generous parental, bereavement and child loss leave

• 📕 Training budget and free books

• ☕ $200/month budget towards co-working or café working and $300/month for team socials

• 🤝 $100/month budget to provide support to open-source projects

• 💸 We'll be your first investor

• 🛫 Regular team off-sites (we went to Iceland in March) with carbon offsetting for work travel with Project Wren