The Technical Implementation Specialist implements Nextech software solutions, providing advanced technical support, conducting client training, and ensuring compliance with regulations.
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary
The Technical Implementation Specialist is responsible for conducting implementation activity executing on the standard implementation methodology across Nextech’s suite of solutions. This role will also provide advanced technical services and support for Nextech Software Products in accordance with clients' needs. Responsibilities include implementing technical features in the software, involving issue investigation, creative problem solving, and training clients as well as internal staff as needed.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Conduct client training, including the instruction of both clinical and non-clinical staff on the appropriate use of software applications
- Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects
- Maintain and grow a strong proficiency in all technical facets of Nextech software Solutions
- Answer in coming calls related to projects and tasks
- Reply to Technical Services requests in a timely fashion
- Maintain ongoing contact with assigned clients to ensure customer satisfaction
- MaintaindetailednotesanddocumentinterfaceconfigurationsforeachprojectinSalesforce
- Create and maintain documentation and training to help drive success for the broader team and our customers
- Evaluate client hardware to ensure it meets Nextech requirements ;make recommendations as necessary
- Carry out other duties as assigned based on business need
Minimum Requirements
- 2 years of experience supporting high performance applications with a detailed understanding of technical aspects of the software
- Knowledge of HL7 standards
- Flexibility to work different shifts including on call weekend shifts
- Advanced technical skills, including basic computer/technology skills and proficient to excellent Microsoft© Office Suite(Access, Excel, Outlook, PowerPoint, Visio, and Word)experience
- Basic knowledge of SQL queries and able to write basic queries
- Proven/demonstrated ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy
- Excellent project management, analytical and problem-solving skills
- Excellent interpersonal skills
- Excellent written and verbal communication
Preferred Qualifications
- Bachelor’s degree in related field
- Experience with Data Analytics Platform(s)
- Knowledge of or applicable experience in one of Nextech’s main medical specialties
- Intermediate to expert knowledge of SQL queries and able to write advanced queries
- Experience with System Performance Monitoring/Troubleshooting
- Knowledge of API Interfaces
- Experience with Web Services(Soap) and Rest connections
Working Environment/Physical Demands
- Remote within the United States
- Activities require a significant amount of work in front of a computer monitor.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
Top Skills
Api Interfaces
Hl7 Standards
Microsoft Office Suite
Rest
Soap
SQL
Web Services
Similar Jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
The Enterprise Account Executive is responsible for identifying and closing new business opportunities with enterprise clients, focusing on relationship building, strategic sales planning, and contract negotiations.
Top Skills:
SaaS
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Develop and implement integration solutions using WebMethods and MuleSoft, providing technical leadership and ensuring best practices while collaborating with cross-functional teams.
Top Skills:
Apache CamelApache CxfApache KafkaAWSAzureDockerEclipse MicroprofileGCPKubernetesMulesoftRed Hat FuseSpring IntegrationWebmethods
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
The Program Manager will design and manage onboarding and offboarding programs, enhancing employee experience and retention while collaborating across teams.
Top Skills:
Hr TechnologyOnboarding TechnologyProject Management Platforms
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
