Global Rabbits Logo

Global Rabbits

Technical Engineer (Amazon Connect and CloudWatch)

Posted Yesterday
Remote
Hiring Remotely in USA
Senior level
Remote
Hiring Remotely in USA
Senior level
The Technical Engineer will design and optimize contact flows using Amazon Connect, develop CloudWatch monitoring solutions, and automate log analysis while collaborating with clients on cloud infrastructure and observability.
The summary above was generated by AI

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.
​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

  • 5+ years of experience in software development or cloud/DevOps engineering.

  • Strong knowledge of Node.js (v18+), Python, JavaScript.

  • Advanced AWS experience, including IAM, VPC, networking basics.

  • Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).

  • Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).

  • Familiarity with incident/problem management, observability, and automation scripting.

  • Experience with Terraform/CloudFormation for monitoring infrastructure.

  • Advanced spoken and written English.

Responsibilities

  • Amazon Connect & Telephony

    • Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.

    • Configure telephony/VoIP integrations, including SIP, routing, and call handling.

    • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.

    • Customize agent dashboards/CCP using JavaScript/React.

  • Cloud Monitoring & Observability

    • Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.

    • Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.

    • Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.

    • Implement monitoring infrastructure as code using Terraform or CloudFormation.

    • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

  • Analytics & Reporting

    • Build real-time dashboards using Amazon Connect metrics.

    • Export data for BI tools to improve decision-making and performance insights.


This poisition is for LATAM-based applicants.

Similar Jobs

SailPoint Logo
SailPoint

Architect

21 Minutes Ago
Remote or Hybrid
United States
86K-145K Annually
Mid level
86K-145K Annually
Mid level
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The AI Workflow Architect will identify automation opportunities, design AI workflows, build prototypes, and ensure seamless integration into production while engaging with business leaders across functions for operational efficiency.
Top Skills: Anthropic ClaudeAWSAzureCursorGoogle Cloud PlatformLangchainLlamaindexMakeMistralN8NNoSQLOpenai ApisSQL
SailPoint Logo
SailPoint

Product Manager

21 Minutes Ago
Remote or Hybrid
United States
87K-147K Annually
Expert/Leader
87K-147K Annually
Expert/Leader
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The IT Product Manager will lead product development and manage product life cycles, working closely with cross-functional teams to deliver partner-facing products and innovative solutions using AI technology.
Top Skills: AIAPIsMlSalesforce CRM
SailPoint Logo
SailPoint

Sr. Product Marketing Specialist

21 Minutes Ago
Remote or Hybrid
United States
94K-159K Annually
Senior level
94K-159K Annually
Senior level
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Sr. Product Marketing Specialist will drive GTM strategies and messaging for identity security solutions, collaborating with product management, sales, and marketing teams.
Top Skills: CybersecurityIdentity And Access ManagementIdentity SecurityPrivileged AccessSaaS

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account