Provide remote technical support for product issues, assist customers with setup, installation, and troubleshooting, maintain detailed records of issues and resolutions, and deliver product guidance and knowledge to customers.
We are seeking a Technical Customer Service Representative to assist customers with technical inquiries and troubleshooting. This role is remote and ideal for individuals with a technical background.
Description:
- Provide support for technical issues related to products or services.
- Assist customers with setup, installation, and troubleshooting.
- Maintain detailed records of technical issues and solutions.
- Offer product knowledge and guidance to customers.
Qualifications:
- High school diploma or equivalent.
- 1+ years of technical support or IT customer service experience.
- Problem-solving skills and technical proficiency.
- Familiarity with troubleshooting and diagnostic tools.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Flexible working hours.
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