Provide remote technical support via phone, email, and chat: troubleshoot issues, guide users through solutions, document cases, and collaborate with engineering/support teams.
Job Summary:
Provides remote support to customers experiencing technical issues with products or services.
Description:
Respond to technical questions via phone/email/chat, troubleshoot issues, walk users through solutions, document cases, collaborate with engineering/support teams.
Qualifications:
• Experience with technical support or troubleshooting
• Strong problem‑solving skills
• Comfortable learning product platforms
Benefits:
Remote, paid training, tech stipend, PTO, health insurance options
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