Administer, configure, troubleshoot, and optimize interconnected SaaS business applications supporting procurement, travel, IT service management, HRIS, finance, and operations. Manage workflows, permissions, approval routing, reporting, data imports and exports, integrations, file transfers, and vendor escalations. Support releases, testing, UAT, implementations, secure configurations, data integrity, and continuous process improvement while partnering with business teams, vendors, and IT risk stakeholders. This is a fully remote technical administration and systems support role requiring at least three years of relevant experience.
United Veterinary Care is seeking a Technical Business Applications Administrator that will be responsible for the administration, configuration, support, optimization, and continuous improvement of the company's business applications ecosystem. This role serves as a key technical resource supporting SaaS platforms, system integrations, workflows, data movement, reporting, permissions, and vendor-managed capabilities that enable critical business operations.
As United Veterinary Care continues to grow, the scope of this position extends beyond administration of a single platform to supporting multiple interconnected business systems. Current applications may include Coupa, Navan, Freshservice, and Dayforce-related integrations, with future responsibilities evolving as new technologies are implemented. As the ideal candidate, you possess a strong system mindset and enjoy solving complex business and technical challenges. While this is not a software development role and does not require extensive coding experience, success in this position requires comfort working with APIs, integrations, workflow automation, structured data, file transfers, data mapping, user access controls, and vendor technical support teams.
Reporting to the VP of Information Technology while working remotely, you will navigate administrative tasks within assigned SaaS systems while also understanding how those systems connect to broader business processes. This includes identifying opportunities to improve efficiency, reduce manual work, strengthen controls, improve data quality, and making systems more reliable, scalable, and supportable.
Duties & Responsibilities
- Serve as a technical administrator and support resource for assigned SaaS business applications, including but not limited to procurement, travel, ITSM, HRIS-related integrations, finance, operations, and other business platforms as assigned.
- Perform system administration tasks, including configuration updates, user and role administration, workflow adjustments, approval routing, service catalog updates, supplier/catalog updates, reporting, and vendor-supported system changes.
- Troubleshoot system issues, workflow failures, integration errors, data discrepancies, user access issues, and vendor-supported configuration problems.
- Support platform releases, upgrades, testing, UAT, configuration changes, and new feature evaluations.
- Support and troubleshoot integrations between SaaS business systems, vendors, middleware platforms, reporting tools, and internal business processes.
- Assist with data imports, exports, validation, reconciliation, scheduled file delivery, and downstream reporting feeds, including feeds to Power BI or similar reporting tools.
- Configure and maintain workflows, automations, approval logic, routing rules, notifications, service catalogs, business rules, access roles, and other administrative settings across assigned SaaS platforms.
- Support assigned platform-specific technical functions, which may include procurement punchouts, hosted catalogs, supplier enablement, travel/expense policy configuration, ITSM workflows, HRIS-related data feeds, reporting feeds, approval chains, and transaction flow issues.
- Support policy configuration, workflow logic, ticket routing, service catalog configuration, reporting feeds, plug-ins, connectors, and vendor escalations.
- Partner with business teams and vendors to evaluate, test, implement, and troubleshoot system changes, integrations, workflows, and new platform capabilities.
- Work with IT Risk & Compliance and business data owners to support secure configurations, appropriate access controls, data integrity, and compliance requirements.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in Information Technology, Computer Information Systems, Business Administration, or a related field preferred. Equivalent experience may be considered.
- 3+ years of experience administering enterprise SaaS applications or supporting technical business systems.
- Experience supporting business applications in areas such as procurement, travel, IT service management, HRIS, finance, operations, or similar functions.
- Experience in healthcare, veterinary, retail, multi-location, or other distributed operating environments.
- Working knowledge of SaaS administration, workflow configuration, role-based security, approval routing, reporting, and vendor-supported system administration.
- Experience troubleshooting application issues, integrations, workflows, permissions, reporting feeds, and data movement across multiple systems.
- Ability to translate business requirements into system configurations, workflows, reporting solutions, or integration requirements.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to manage multiple priorities, work independently, and collaborate effectively with cross-functional teams.
- Experience with platforms such as Coupa, Navan, Freshservice, ServiceNow, Jira Service Management, Dayforce, or similar enterprise SaaS solutions.
- Familiarity with APIs, integration concepts, cXML, punchouts, SFTP, file-based integrations, structured data, and system-to-system data flows.
- Experience supporting workflow automation, SaaS platform configuration, vendor management, and system implementations.
- Experience supporting data integrations or reporting feeds into Power BI or similar business intelligence platforms.
- Demonstrate technical curiosity and a commitment to continuous learning and professional development.
Physical Requirements
- Frequent work at a computer for 90-100% of the time.
- Frequent to moderate noise levels in the work environment.
- Frequent ability to carry out instructions furnished in written, oral or diagram form to solve problems involving several variables.
- Ability to stand, walk, stoop, kneel, crouch as well as manipulate (life, carry and move) up to 15 pounds.
- The physical requirements and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation/ Location
- Salary range is $55,000-$90,000 based on experience
- Location: Remote
United Veterinary Care (UVC) is one of the fastest growing, private equity backed, multi-site veterinary hospital groups in the United States. The Company is pursuing a strategy to grow via a combination of add-on acquisitions and organic growth initiatives over time and will expand the size of its network throughout the United States.
United Veterinary Care (UVC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. UVC is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled.
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