Technical Architect

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Technical Architect is an expert in translating business problems into technical solutions leveraging the full capabilities of the Zuora Subscription platform, and ensures that the proposed solution adheres to Zuora best practices. The Architect can manage teams of Technical Consultants on multiple strategic projects simultaneously, while proactively dealing with customer escalations and identifying project risks. This individual can communicate professionally and directly with senior-level executives, and will work cross-collaboratively with Product Management and Engineering to ensure client issues are clearly articulated and a path to resolution is identified and followed to completion.

Through individual actions and on a day to day basis, the Technical Architect will demonstrate a clear understanding of Customer Success. This means developing complex technical design solutions to solve business problems and not simply write code.

This is a hybrid position, so you'll work both remotely and in the office.

The Technical Architect will carry out the following activities:

• Lead Sprint Planning, Run Daily Scrum meetings and Backlog Management.
• Identify areas of complexity when gathering requirements and propose technical solutions.
• Independently run Technical Design and Integration workshops with customer’s business and technical teams.
• Independently own and manage large-scale development projects overseeing a team of Technical Consultants through all life cycle phases.
• Collaborate and manage several concurrent projects, which could include coding and design, coordinating new releases or documenting projects.
• Provide the client with technical expertise on the Zuora platform and integration technologies.
• Review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and resolve issues.
• Assist pre-sales by providing detailed estimates for complex customizations.
• Work with the Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met with quality work.
• Mentor other Technical Consultants.
• 30-50% travel is required, depending on project requirements and client expectations.
• Define methodology and best practices for the Technical Consulting Center of Excellence.

Your experience

• Bachelor's or Master’s degree in Computer Science, Computer Engineering or a Computer related major.
• 5 to 8 years of technical consulting experience involving the customization, development, and integration of software modules that are customized to meet business requirements.
• 3 years Order to Cash experience within a professional services organization, ideally with at least 2 years delivering billing solutions.
• 4 years of experience Architecting, Designing and Implementing Salesforce CPQ with Advanced Salesforce Skills - Visualforce / LWC and APEX.
• 5 years of programming experience with SOAP/REST API’s, XML, JSON, client and server side technologies.
• 5 years of experience implementing and customizing solutions for Customer Relationship Management (CRM) software and Enterprise Resource Management (ERP) software in Software as a Service (SaaS) environment.
• Excellent communication and presentation skills (verbal and written)
• Ability to accurately scope, plan and estimate the level of effort for complex tasks.
• Demonstrated strength with complex problem decomposition.
• Experience in both Agile and Waterfall development environments.
• In-depth knowledge of system development life cycle methodologies.
• Ability to work collaboratively with a team of highly talented software professionals in a rapid development environment.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.