Our Why At Dotmatics
At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive.
Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, MStar, SoftGenetics and Virscidian.
We have a vision for a new Lab of the Future that will change the future of scientific research.
We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.
Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.
Shaping the Future of Science At Dotmatics
Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.
We are Science Driven. We are Customer Centric. We are Better Together.
What do we need
Dotmatics Flow Cytometry offers leading data analysis solutions that bridge the gaps between flow cytometry, machine learning, analytical pipelines, and results through our flagship cloud platform OMIQ and desktop solution FCS Express. We are looking for a motivated individual to join our Flow Cytometry team as a Technical Applications Scientist. Our division offers a dynamic work environment, cutting-edge technology, and the opportunity to work across multiple product platforms.
In this role you will:
- Provide technical support via phone, email, and remote access for OMIQ and FCS Express
- Conduct one-on-one training for clients across our product suite
- Write technical documentation, tutorials, manuals, and web content
- Represent Dotmatics Flow Cytometry at trade shows and conferences
- Schedule presentations and demonstrate our software solutions at Flow Cytometry Core labs in universities and companies
- Suggest new features and improvements to our products
- Work collaboratively across our integrated Flow Cytometry team to ensure unified customer experience
We are looking for candidates with aMasters or PhD in biology, chemistry, or similar field and 3-5 years' experience in technical support for scientific software, preferably with multiple data analysis packages. You'll also have Familiarity with general principles and practices of cytometry and specialized flow cytometry techniques
The key skills we are looking for:
- Extensive general computer experience with common MS Windows applications (Word, Excel, PowerPoint, etc.)
- Expert experience in providing pre- and post-installation application support
- Working in cross-functional teams supporting multiple software platforms
- Familiarity with specialized flow cytometry techniques including cell cycle, proliferation, calcium flux analysis, and others
- Use of non-flow cytometry data analysis tools (Prism, R, Excel, and others)
- Imaging cytometry and imaging applications background
- Use of algorithmic tools for cytometry analysis (e.g. tSNE, flowSOM, UMAP, flowCut, etc.)
- Cloud-based SaaS platforms and collaborative data workflows (desirable)
The position will involve approximately up to 50% travel (predominately in the United States but also worldwide).
Total Rewards
Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition.
Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details.
Other Total Rewards Offered
- Medical, Dental, Vision, Insurance
- Health Spending Accounts
- Wellness Benefits (Mental Health Apps and Fitness Perks)
- Company-paid Life and Disability Insurance
- 401k Retirement Plan (with 4% company match; immediate vesting)
- Flexible Time off Plan (for US exempt employees)
This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.
By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.
Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.
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