Technical Adoption Specialist, Enterprise Systems

Position Overview

Autodesk Customer Technical Success is looking for highly motivated, trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes.

As the Enterprise Systems - Technical Adoption Specialist, you will provide top-level technical expertise to our customers. You must possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.

The Enterprise Systems Technical Adoption Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.

The Technical Adoption Specialist group is responsible for maximizing the success and return on investment for our strategic customers. We do this by delivering professional and customized proactive support services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Responsibilities

• Maximize the success and return on investment for our strategic customers

• Deliver professional and customized proactive support services

• Help customers achieve their business goals while maximizing the use and adoption of our solutions

Minimum Requirements

• Bachelor’s degree or equivalent experience in Computer Science or related field and a minimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients

• Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments

• Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)

• Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting

• Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.)

• Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies

• Working knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plus

• Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus

• Experience with FlexNet Licensing, metering, and FlexNet Manager is a plus

• Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience

• Excellent team player enjoying supporting and interacting with other members of a shared responsibility team

• French language skill is a plus

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).