Technical Account Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

We help retailers and restaurants around the world run better—so they have more time to create customer experiences that drive lasting success.

The world is going digital—and it’s happening fast. Even for physical brands in retail and hospitality, digital-led experiences are capturing more customer interest, engagement and loyalty.

That means the key to running businesses smoothly and profitably for years to come is the right integration of digital and physical tech.

Our portfolio includes digital first offerings for restaurants and retailers, as well as payments, multi-vendor connected device services, ATMs, POS terminals and self-service technologies.

With six million points of service worldwide, we’re positioned like no other to help businesses navigate digital transformations, while growing revenue and increasing productivity.

Position Summary & Key Areas of Responsibility

NCR is looking for an energetic Technical Account Manager to assist current Grocery retailers with growing their business by fully understanding and utilizing the Freshop eCommerce platform to increase their ecommerce revenue.

• Understand our customers’ merchandising goals and provide assistance through reporting and advice
• Understand our customers’ marketing goals and provide assistance through reporting and advice
• Understand our customers’ strategic goals and provide guidance with how to best meet those goals
• Lead technical projects to assist retailers with technical 3rd party integrations
• Lead the testing as new functionality is rolled out the the customer website
• Lead regular calls with customers to discuss current state of the business and to track and discuss any open technical issues
• Responsible for educating customers, helping to solve technical problems, and ensure smooth adoption of our products and services
• Advocate internally for your customers to ensure issues are resolved in a timely manner
• Log and track all issues in BugTracker/CRM - actions performed, current status, troubleshooting steps completed and details of final issue resolution
• Train customers to use the tools in our platform through web meetings, phone calls and demonstrations
• Evaluate and suggest updates for knowledge base and self service tools
• Assist Quality Assurance team to identify bugs reported and partner with our technical team for resolution

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”