US Base Salary: $65,000 - $110,000
About UsBonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
About the RoleThe Technical Account Manager (TAM) serves as a key technical partner to enterprise SaaS customers. The role focuses on maximizing platform value, mitigating risks, and providing strategic technical guidance throughout the customer lifecycle. TAMs operate independently to resolve complex technical challenges and collaborate across teams to improve customer outcomes and platform adoption.
Essential Functions
KNOW-HOW IN ACTION (Knowledge & Application)
Act as the primary technical liaison for assigned customers, ensuring configuration best practices and platform performance.
Participate in strategic initiatives within TAM or across Customer Success to elevate service quality and technical consistency.
Conduct platform assessments using SQL and other data tools to generate proactive recommendations.
Maintain a deep understanding of client-specific setups, integrations, and workflows.
SOLVING WHAT MATTERS (Complexity & Problem Solving)
Troubleshoot complex technical issues and coordinate escalations with internal teams to ensure resolution.
Prepare and deliver release readiness reviews, technical impact assessments, and platform enhancement suggestions.
Work with internal teams to conduct technical instance reviews to provide best practice recommendations and optimize performance and scalability
Identify patterns in customer challenges and propose iterative improvements to workflows or implementation.
Represent Bonterra in customer summits, user forums, or advisory boards as a technical thought leader.
TRUSTED TO MAKE CHANGES (Discretion & Impact)
Make independent technical decisions that reduce risk and support customer stability.
Monitor technical health indicators and proactively intervene to resolve issues before they escalate.
Represent the technical perspective during customer check-ins, including supporting executive briefings.
WORKING BETTER TOGETHER (Collaboration & Interaction)
Collaborate closely with Customer Success Managers (CSMs), Support, Engineering, and Product to align on customer strategy.
Contribute to the development of customer value realization playbooks, technical guidance documentation, and enablement strategies.
Support solution design efforts for custom or complex client use cases in partnership with Pre-Sales and Product teams.
Share field insights with internal teams to support product improvement and knowledge transfer.
Knowledge, Skills & Abilities
LEADING FOR IMPACT (Management Responsibility)
This position does not have people management responsibilities.
May coach/lead peers informally. Demonstrates a growth mindset and openness to feedback.
Required Minimum Qualifications
5+ years in a Technical Account Management, Implementation, or Customer Engineering role within a SaaS environment.
Proficiency in SQL (Oracle PL/SQL preferred) and data analysis
Experience supporting enterprise customers with complex technical environments
Familiarity with tools such as Jira, Confluence, CRM platforms, and collaboration tools
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Demonstrated ability to manage multiple customer relationships and technical priorities concurrently in a fast-paced environment
Preferred Qualifications
Experience in philanthropy, grantmaking, or nonprofit tech platforms (CyberGrants experience a plus)
Exposure to AI-based reporting tools or predictive analytics
Travel Requirement: Up to 10% of the time.
At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes.
This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. This job description does not constitute an employment agreement between Bonterra and employees and is subject to change as the company needs and/or the requirements of the job change.
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
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Our CultureAt Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.
Compensation & BenefitsWe offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.
Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.
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Equal Opportunity & AccommodationsAt Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.
If you require a reasonable accommodation during the application process, please submit a request.
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