The Technical Account Manager Lead oversees technical account management for merchants, coordinates cross-functionally, troubleshoots API issues, and enhances the playbook for quality improvements.
Remote, North America, Full Time, Individual Contributor, 5+ years of experience Who We Are How Yuno will challenge you The skills you need What Yuno offers you
At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology gives companies access to leading payment capabilities, allowing them to engage customers confidently and manage global business operations with seamless payment integrations worldwide.
Shape your future with Yuno!
We are orchestrating the best high-performing team! If you are a Technical Account Manager Lead ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution.
• Own the end-to-end technical account management journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization.
• Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management.
• Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans.
• Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches.
• Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders.
• Improve the technical account managerment playbook: documentation, runbooks, and process automation to increase delivery speed and quality.
Minimum Qualifications
• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, Solutions Engineering, or similar, ideally in fintech/payments/SaaS.
• Strong understanding of RESTful APIs and web services (JSON, XML; SOAP a plus) and API tooling (Postman, Swagger, etc.).
• Proficiency in web fundamentals (HTTP, auth concepts, debugging client/server flows).
• Working knowledge of at least one server-side language (Python, Node.js, Go, Java, etc.)—enough to read code, debug integrations, and speak fluently with engineers.
• Exposure to databases and infrastructure basics (SQL/PostgreSQL/MySQL, logs/monitoring, troubleshooting distributed systems at a practical level).
• Strong project management skills: ability to run multiple workstreams, manage stakeholders, and communicate clearly under pressure.
• Fluency in English.
Preferred Qualifications
• Payments experience (gateways, acquirers, PSPs, fraud tools, tokenization, reconciliation basics).
• Experience with ticketing/incident management tools (Zendesk, Jira Service Management, ServiceNow, etc.).
• Experience supporting enterprise customers in production environments (SLA mindset, structured incident comms).
• Familiarity with security and compliance considerations in integrations (PII handling, OWASP basics).
• Competitive compensation
• Remote work - You can work from anywhere in North America
• Home office bonus - We offer a one-time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health plan, no matter where you are
• Flexible days off
• Language, professional, and personal growth courses
Top Skills
Go
Java
Jira Service Management
JSON
MySQL
Node.js
Postgres
Postman
Python
Restful Apis
Servicenow
Soap
SQL
Swagger
XML
Zendesk
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