Manage and optimize Jira, Jira Service Management, and Confluence across JerseySTEM. Configure workflows, dashboards, reports, permissions, automations, service processes, integrations, and metrics. Gather requirements, translate business needs into scalable technical solutions, provide user guidance, and identify improvements to collaboration and operational efficiency. This is an unpaid pro-bono role requiring approximately six hours weekly for a preferred six- to twelve-month commitment.
About JerseySTEM
All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey.
Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit.
OverviewThis is a pro-bono position.
JerseySTEM is seeking an experienced Atlassian Tools Subject Matter Expert to support and optimize our use of Atlassian products, primarily Jira, Jira Service Management (Service Desk), and Confluence. This Pro-bono professional will serve as the go-to expert for Atlassian tooling, helping improve project tracking, collaboration, service workflows, and automation across the organization.
This role reports directly to Productivity Stack Owner and works closely with cross-functional teams to understand needs, recommend best practices, and implement effective, sustainable solutions.
Responsibilities- Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter.
- Establish baseline and ongoing operational and value metrics for Atlassian tools, including:
- Usage and adoption by teams
- Effectiveness of workflows and service processes
- Overall value delivered to JerseySTEM
- Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization to help leadership understand current-state usage and opportunities for improvement.
- Collaborate with cross-functional teams to understand project, service, and documentation needs
- Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions
- Implement and manage automations to improve efficiency and reduce manual effort
- Integrate Atlassian tools with third-party applications (e.g., collaboration, reporting, CRM tools)
- Support and enhance Jira Service Management processes, including request types, queues, SLAs, and automations
- Provide guidance, best practices, and light training to users as needed
- Identify opportunities to improve visibility, collaboration, and operational efficiency through Atlassian tooling
- Ensure solutions are scalable, user-friendly, and aligned with organizational goals
- 5+ years of hands-on experience managing and administering the Atlassian suite, including Jira, ServiceDesk, Confluence
- Proven experience integrating Atlassian tools with third-party applications
- Strong expertise in automation within the Atlassian ecosystem
- Solid understanding of project management and service management best practices
- Experience gathering requirements and translating business needs into technical solutions
- Ability to work independently and communicate effectively with technical and non-technical stakeholders
- Experience with migrations from Atlassian to other platforms (or vice versa)
- Atlassian Cloud experience.
- Atlassian certifications
- Experience supporting nonprofit or pro-bono members based organizations
- Familiarity with marketplace apps, APIs, or advanced integrations
- 6 hours per week
- 6–12 month commitment preferred to ensure continuity and meaningful impact
- Apply your professional expertise to support a mission-driven nonprofit
- Make a measurable impact on how teams collaborate and deliver work
- Gain nonprofit leadership experience while working with passionate volunteers
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Own strategic public sector accounts for GitLab’s AI-powered DevSecOps platform. Develop account plans, navigate government procurement and contracting, build relationships with agency leaders, manage opportunities from pipeline through expansion, and drive adoption. Collaborate with engineering, customer success, support, system integrators, resellers, and other partners to deliver modernization outcomes. Represent customer feedback internally and help shape GitLab’s public sector strategy.
Top Skills:
Ci/CdDevsecopsGitlab
Cloud • Healthtech • Professional Services • Software • Pharmaceutical
Processes and quality-checks external and local laboratory data throughout clinical trials. Reviews protocols, eCRF designs, vendor data transfers, normal ranges, reconciliation logs, exception listings, and clinical database alignment. Supports study start-up, data documentation, issue resolution, reporting, metrics, and vendor agreements while ensuring ICH/GCP, SOP, and data integrity standards. Collaborates with clinical data management, project teams, clients, laboratories, and vendors.
Top Skills:
21 Cfr Part 11Clinical Data AnalyticsEcrfElluminate Clinical Data Cloud
Cloud • Healthtech • Professional Services • Software • Pharmaceutical
Perform centralized medical coding and serious adverse event reconciliation for clinical trials. The role maintains coding guidelines and SAE plans, codes using MedDRA and WHODrug, reviews coding accuracy, resolves discrepancies with clinical and safety teams, documents decisions, supports dictionary versioning, and tests coding tools and deployments while ensuring compliance with clinical research regulations and quality standards.
Top Skills:
Elluminate Clinical Data CloudMeddraWhodrug
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
