Tech Risk and Controls Lead - Business Continuity Management (BCM)

Job Description
The Business Continuity Management (BCM) Lead will play a critical role in ensuring the resiliency and continuity of business operations across the organization. This position involves strategic planning and execution for both Business Resiliency (BR) and Technology Resiliency (TR), requiring collaboration with key stakeholders, various Lines of Business (LOBs), and essential Technology teams such as Cybersecurity Technology Controls (CTC), and Employee Platforms (EP).
As a Technology Risk and Controls Lead within the Infrastructure Platforms Technology team, you will be a key leader with collaboration on our resiliency strategy. Your role will involve being a key point of contact for the resiliency team on multiple workstreams of the firmwide resiliency program. You will be instrumental in promoting the continuous improvement of our Resiliency Operating Framework, ensuring it aligns with our firmwide and regulatory obligations.
Job responsibilities

• Develop and execute a comprehensive Business Continuity Management framework that addresses both Business Resiliency and Technology Resiliency.
• Lead the planning and execution of resiliency exercises, including tabletop simulations, technology failover tests, and cyber recovery (repave) tests to validate BCM plans.
• Collaborate with key stakeholders across the organization, including Lines of Business, Technology teams, Application Owners, Product Owners, Engineers, and Software Reliability Engineers to ensure alignment and integration of BCM strategies.
• Identify and drive automation opportunities within the governance model, leveraging modern tools and technologies (Python) to enhance efficiency.
• Monitor and assess the organization's risk landscape, providing insights and recommendations to mitigate potential impacts on business operations.
• Ensure compliance with industry standards and regulatory requirements related to business continuity and disaster recovery.
• Advocate for continuous improvement in BCM practices, identifying opportunities for enhancement and innovation.
• Maintain flexibility to work during weekends and public holidays, as resiliency events may be scheduled outside of regular business hours.
• Represent stakeholder interests to enhance the resiliency program and identify areas for improvement.

Required qualifications, capabilities, and skills

• 5+ years of extensive experience focusing on resiliency, program management, or controls.
• Minimum of 5 years of experience in business continuity, risk management, technology roles, or a related discipline.
• Strong understanding of Business Continuity Management principles and practices.
• Proficient knowledge in core infrastructure technologies and experience with cloud provider products and services.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to lead discussions with cross-functional teams at multiple levels.
• Ability to manage multiple programs, projects and priorities simultaneously.
• Strong risk and controls mindset.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proven track record of leading BCM initiatives and driving organizational resiliency.
• Demonstrated success in leading teams or functions with a focus on metrics and quality.

Preferred qualifications, capabilities, and skills

• Proficiency in modern skills such as Data Science, Automation, Cloud, and Python.
• Business continuity certifications (e.g., Certified Business Continuity Professional, CBCP).
• Experience with automation tools and technologies.
• Familiarity with chaos engineering principles.
• Background in production support, engineering, or infrastructure.
• Familiarity with the Cyber Threat Landscape.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.