Tech Lead, DevOps Engineer

• Tech Lead DevOps Engineer with exceptional knowledge in Azure, IaC, Kubernetes, Service Mesh technologies 
• Adept at automating processes and providing solutions for complex projects and possesses the ability to effectively communicate standards and cross-collaborate within a "blameless" team environment.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Start your adventure with Zip 

Join Zip’s Engineering function and put your name to solving fascinating challenges at scale in an agile, test-driven development environment. If you value good domain-driven design and enjoy delivering quality work at pace, you’ll be a great fit with the squads responsible for building cloud-native software applications that serve millions of customers and process billions of dollars in payments. 

We are seeking a seasoned leader with extensive senior leadership experience to spearhead our Infrastructure projects and mentor our engineering team. This role requires a deep understanding of DevOps and the ability to lead initiatives from inception to completion. Collaboration is key in our environment, so we need someone who excels in a team-oriented setting. As we aim to double our footprint this year, you will encounter complex challenges that demand innovative solutions and strategic insight. If you are passionate about driving infrastructure excellence and nurturing talent within a dynamic team, we would love to hear from you.

Interesting problems you’ll get to solve

Infrastructure & Scaling Roadmap

• Define and lead the multi-year roadmap for Infrastructure & DevOps, ensuring Zip’s platform scales efficiently with rapid growth.
• Drive the architectural vision for multi-region, active-active infrastructure to enhance global reliability and continuity.

Cross-Organizational Technical Leadership

• Partner with a broader group of senior technologists from Application Engineering, Security, Data, and Platform teams to shape system-wide patterns, integration strategies, and engineering best practices.
• Serve as a technical ambassador for Infrastructure, influencing design reviews, architectural forums, and cross-team initiatives.

Solution Architecture & Delivery

• Design advanced cloud, Kubernetes, and service mesh architectures that support Zip’s evolving transaction and event-driven ecosystems.
• Lead DevOps engineers in bringing designs to life through IaC, automation, tooling, and scalable operational practices.

Operational Excellence & Reliability

• Architect automated failover, self-healing systems, and metrics-driven deployment strategies to strengthen Zip’s high-availability posture.
• Continuously improve observability, incident response patterns, and operational automation across the stack.

Innovation & Continuous Improvement

• Champion best practices for IaC, CaC, CI/CD, and platform automation using tools like Terraform, Atlantis, ArgoCD, GitHub Actions, and Azure DevOps.
• Evaluate emerging technologies—including AI-enhanced engineering tools—to increase team productivity and reduce cognitive load.

What you’ll bring to the team

Leadership & Collaboration

• Experience operating as a technical leader, architect, or senior engineer responsible for guiding roadmaps, making strategic technical decisions, and influencing engineering direction.
• Strong communication skills with the ability to bring teams together, drive consensus, and mentor engineers at multiple levels.

Deep Technical Expertise

• 12-15 years in Infrastructure, DevOps, Platform Engineering, or Site Reliability Engineering roles.
• Advanced experience with Kubernetes, microservice architectures, and service mesh technologies.
• Expert-level experience building in Azure, including high-availability and multi-region patterns.
• Strong understanding of distributed systems, networking, routing, and modern cloud architecture.

Automation & Tooling

• Proficiency in IaC and CaC best practices using tools such as Terraform, CDK, Packer, and Atlantis.
• Hands-on experience with CI/CD systems (Azure DevOps, GitHub Actions, or similar).
• Demonstrated ability to design scalable tooling and automation that accelerates developer workflows and reduces operational toil.

Mindset & Working Style

• A collaborative, “blameless,” continuous-learning approach to problem-solving.
• Comfortable working in an agile environment with fast iteration cycles.
• Willingness to participate in an on-call rotation as part of shared operational ownership.
• Experience using generative AI tools (ChatGPT, Cursor, Copilot, etc.) to enhance engineering workflows.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

The Pay Range for this position: $160,000-175,000 based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. 

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

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