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Similar Jobs at Eve
Legal Tech • Software • Generative AI
The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.
Top Skills:
Legal TechSaaS
Legal Tech • Software • Generative AI
As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.
Top Skills:
B2B SaasLegal Technology
Legal Tech • Software • Generative AI
As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.
Top Skills:
Legal Tech SolutionsSaaS
Company Overview:
Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.
Why Join Eve:
As a Team Lead Onboarding Manager, you'll lead our customer onboarding function while ensuring exceptional customer success and adoption of Eve's solutions. You'll manage and mentor a team of onboarding specialists, develop scalable processes, and work directly with strategic customers to drive implementation excellence and maximize value from our legal AI technology.
What You Will Accomplish:
- Team Leadership: Build, mentor, and manage a high-performing team of onboarding specialists, providing coaching, performance feedback, and professional development
- Strategic Implementation: Oversee complex customer implementations while ensuring your team delivers consistent, high-quality onboarding experiences
- Process Development: Design and optimize onboarding workflows, playbooks, and best practices to scale customer success across diverse client needsCustomer
- Training Programs: Lead the development of comprehensive training curricula and certification programs for customers and internal teams
- Solution Optimization: Partner with customers to understand their workflows and architect Eve's solutions to meet their specific requirements
- Success Metrics & Reporting: Define, track, and report on key implementation KPIs, customer health scores, and team performance metrics
- Cross-functional Leadership: Collaborate with sales, product, and engineering leadership to advocate for customer needs and drive product improvements
- Escalation Management: Serve as the primary point of escalation for complex customer challenges and ensure timely resolution
What We Are Looking For:
- Leadership Experience: 5+ years in customer onboarding, implementation, or success roles with 2+ years managing teams
- Technical Expertise: Deep understanding of SaaS platforms, API integrations, and ability to translate technical concepts for diverse audiences
- Strategic Thinking: Proven ability to develop scalable processes and frameworks that support rapid growth
- Communication Excellence: Exceptional presentation and stakeholder management skills across all organizational levels
- Analytical Capabilities: Strong data-driven decision-making skills with experience using success metrics to drive improvements
- Team Development: Track record of hiring, coaching, and developing high-performing customer success teams
You Will Thrive In This Role If You Have:
- Experience in legal tech, AI, or data-driven enterprise products
- Passion for building and leading teams while maintaining hands-on customer engagement
- Excellence in program management with demonstrated ability to manage multiple strategic initiatives
- Change management experience in fast-paced, high-growth environments
- Strong dedication to operational excellence and continuous improvement
- Ability to balance strategic thinking with tactical execution
Benefits
- 💰 Competitive Salary & Equity
- 💹 401(k) Program with Employer Matching
- ⚕️ Health, Dental, Vision and Life Insurance
- 🩼 Short Term and Long Term Disability
- 🚗 Commuter Benefits
- 🧑💻 Autonomous Work Environment
- 🖥️ Office Setup Reimbursement
- 🏝 Flexible Time Off (FTO) + Holidays
- 🚀 Quarterly Team Gatherings
- 🥪 In office Perks
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
