Team Lead, Computer Operations

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a dedicated and skilled Team Lead, Computer Operators to join our team in Boulder, Colorado. This is a full-time, onsite role that requires the candidate to work on a 24x7 support schedule, including any shift, weekends, and holidays. The ideal candidate will be responsible for leading the operations team in their day-to-day tasks as well as performing other tasks as directed by Management.

Key Responsibilities:

• Resolve client issues via Service Now ticketing utilizing knowledge base articles. Collaborate with team members on more complicated problems.

• Monitor for abnormalities to include unusual compute and resource utilization that detect potential indicators of compromise, performance issues, or misconfigurations.

• Create and continuously assess monitoring, corollary alerting, and notification of incidents or issues to minimize event impact and increase remediation and service restoration times.

• Continuously monitor the health and performance of systems via real-time dashboards tracking availability, uptime, capacity, utilization, and integrated third-party data. Metrics include, but are not limited to, items listed in the cost metrics listed above.

• View overall system health dashboard and send communications based on system health to product teams for any non-green status.

• Lead a team of operators, assisting in problem solving and escalations when needed.

• Gathering metrics for Management as required.

• Maintain all documentation and ensure the staff is following the procedures provided by the client.

• Assist operations staff with obtaining any ID’s needed

Your Future at Kyndryl

As a Team Lead, Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Skills Required

• At least 2 years’ experience in an Operations environment

• At least 2 years’ hands-on experience working with Windows and Office products, including Word, Excel and Teams

• Must have excellent customer relations/communications skills. Must have the ability to detect and troubleshoot problems and navigate independently.

• Candidates will be required to pass stringent background checks

Skills Preferred

• Working knowledge of the Major Incident process

• Working knowledge of the Problem and Change processes Experience with one or more of the following:

• Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection (“DLP”)

• Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity

• GitLab / GitHub, Grafana, Infoblox internet protocol administration (“IPAM”), Jenkins, Jira/Rally

• Collaboration Platform, MIR3, Okta, Omnibus, Privileged Session Manager (“PSM”)

• PuTTy / Secure CRT, Secure Virtual Desktop

• ServiceNow/Configuration Management Database (“CMDB”)

• SevOne & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, WebSphere Admin Console

Education

• High school education required.

• College education preferred

The compensation range for the position in the U.S. is $61,560 to $117,000 based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience. 
For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:    

California:$67,680 to $140,400 

Colorado: $61,560 to $117,000 

New York City: $73,920 to $140,400 

Washington: $67,680 to $128,760 

Washington DC:$67,680 to $128,760 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.