Team Lead - Claims Support

The Claims Support Team Lead oversees a team of Claims Coordinators who provide operational and administrative support to the Claims Department. This role ensures daily tasks are completed accurately and on time, while also developing and maintaining processes, KPIs, and documentation that improve team performance and efficiency. The Team Lead reports to the Claims Services Supervisor and works closely with leadership to support departmental goals.

Job Responsibilities

• Provide day-to-day oversight of the Claims Coordinator team, including task delegation, scheduling, and performance tracking
• Lead efforts to develop, document, and implement SOPs for consistent and compliant task execution
• Establish and monitor performance metrics to ensure the team consistently meets standards for productivity, accuracy, and timeliness across key tasks
• Serve as the first point of contact for escalations and questions from both internal departments and Claims Coordinators
• Conduct regular team meetings, performance reviews, and coaching sessions to foster continuous improvement and accountability
• Ensure the team is trained and up to date on internal processes, system updates, and regulatory requirements impacting their tasks
• Support the Claims Services Supervisor in identifying workflow gaps, inefficiencies, and opportunities for automation or process refinement
• Collaborate with Claims leadership to ensure operational support aligns with department needs and service expectations
• Assist in onboarding, training, and mentoring new team members

Qualifications

Knowledge and Experience:

• At least 5 years of office experience preferred.

• Proven experience in a leadership or team lead role, ideally within the insurance or claims industry
• Strong knowledge of claims operations and administrative workflows
• Advanced Excel skills, including the ability to create and manipulate formulas, pivot tables, and analyze data
• Highly organized with the ability to prioritize, multitask, and manage shifting deadlines in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to lead meetings, prepare reports, and communicate effectively across all levels of the organization
• Self-directed, resourceful, and solution-oriented with a continuous improvement mindset
• Experience developing or enforcing KPIs and SOPs is strongly preferred. Working knowledge of Visio and Camtasia would be beneficial/preferred.

Education:

• College degree or college level education preferred.

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided.  The salary range for this position is $65,000 - $75,000 per year.  Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.