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As Senior Manager of Care Delivery Knowledge Management, you'll develop and maintain a scalable knowledge system for frontline teams, ensuring accurate information and effective care delivery while collaborating cross-functionally.
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Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The Role
As a Talent Coordinator, you'll be instrumental in helping us bring the very best talent to Ro. You will work closely with Recruiters and Hiring Managers to help scale our teams and create a seamless candidate experience. You will be an advocate for the Talent Team, providing an exceptional experience for both internal and external stakeholders.
You’re a relationship-driven individual with strong communication skills. You truly enjoy working with others. You love to plan, pay close attention to detail, and have excellent organizational and time management skills. You are resourceful. You think on your feet and adapt easily to changing situations. You show initiative and operate with a sense of urgency.
This will be a 6-month contract with the potential to extend.
What You'll Do:
- Manage Ro’s interview and conference room calendars effectively, scheduling a high volume of phone, Google Meet, and onsite interviews with hiring teams
- Manage full-cycle communication for the coordination process, from the initial outreach when a candidate applies and throughout the interview process
- Engage candidates with regular, friendly, and timely updates to ensure a positive interview experience
- Post new roles and make updates/changes to job postings in Lever (our Applicant Tracking System)
- Ensure onsite interviews run smoothly by planning any necessary candidate travel, greeting candidates as they arrive, and making sure conference rooms are set up properly
- Assist with ad-hoc Talent Team projects as needed
What You'll Bring to the Team:
- Experience with heavy calendaring for multiple individuals or teams, experience with Google Suite preferred
- Exceptional writing and communication skills, and the ability to work with a spectrum of personalities
- Ability to manage a high volume of candidates effectively
- Interest in a career in Talent Acquisition
- You are process-driven and a problem solver who is comfortable with ambiguity and balancing multiple priorities
- You are passionate about candidate experience, as well as Ro’s mission
- You are empathetic and understand how challenging interviewing is, so you do your best to ensure a great candidate experience
- Experience with Lever or another ATS
The hourly rate for new hires in this position is $30-$35. When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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