Talent Acquisition Partner - US Consumer Services

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

As a Talent Acquisition Partner (TAP) for our US Sales & Marketing team, you will be responsible for end-to-end recruitment efforts for our US Consumer Services business. This is a high impact role that will allow you to partner closely with the US business leaders across multiple talent verticals.

• Lead the full lifecycle hiring process for a designated hiring portfolio

• Create/Own the development of the talent acquisition strategy for relevant Business Units in order to deliver on hiring priorities/needs

• Develop an established business acumen to drive a better hiring and candidate experience

• Own relationships with internal stakeholders providing regular updates and strategic advice throughout the recruitment process

• Maintain recruitment metrics to share at any point in time

• Leverage market intelligence and industry trends, including target companies and organizations, to build candidate slates

• Identify channels to source and recruit diverse candidates and build pipelines of qualified profiles across different levels and skill sets in the business

• Manage the candidate lifecycle to deliver high candidate experience

• Attend and lead the briefing meetings and participate in job scoping discussions as needed

• Collaborate with internal CEG colleagues to ensure alignment on recruitment strategy 

• Help ensure company complies with laws and regulations as it relates to online sourcing, recruiting, and hiring practices

Minimum Qualifications:

• Proven experience in managing the end-to-end recruitment lifecycle

• Hyper focus on creating an excellent candidate and hiring leader experience

• Self-sufficient and able to work with little direct supervision

• Demonstrated ability to work in a team environment

• Strong written and verbal communication

• Ability to work in a high-volume environment, handle multiple tasks, and prioritize accordingly

• Comfortable collaborating and bringing ideas to the attention of the whole team

• 2-3 years years experience 

Preferred Qualifications:

• Full lifecycle, corporate recruiting or related experience preferably with exposure to financial services or Operations

• Experience with recruitment tools, technologies, and platforms such as Oracle, LinkedIn Recruiter, and/or others

• Experience working in a compliance driven organization

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.