Manage critical IT systems, serve as technical escalation, mentor staff, collaborate on security incidents, and automate tasks.
Role Overview
We are seeking a skilled and proactive Systems Operations Engineer to manage and support a broad range of critical IT systems and technologies. This role focuses on IT infrastructure, SaaS and SSO management, and endpoint management across platforms such as OKTA, Intune/JAMF, Windows Servers, and Microsoft O365.
As a key member of the team, you will act as an escalation point for complex technical issues and mentor Help Desk staff, fostering best practices and the adoption of new tools and processes. You’ll also collaborate closely with the InfoSec team to investigate security incidents, lead patching efforts, and contribute to maintaining a secure, compliant IT environment.
A Day in the Life
- Manage various systems and technologies, including: OKTA, MDM (Intune/JAMF), Windows Servers, and Microsoft O365.
- Serve as an escalation point for difficult issues and mentor Help Desk personnel on best practices and new technologies.
- Collaborate closely with the InfoSec team to investigate security breaches and provide guidance and execution on patching.
Role Progression
- Within 1 month, you’ll: Understand the company, our business and where this role fits into the team. You will be starting to learn about technology and where specifically you will plug in. You will develop a viewpoint on the importance of security that will impact your decisions and approach in future work.
- Within 3 months, you’ll:Be responsible for AWS based systems You will be the tech lead on multiple technologies (e.g. operations, security, etc.) and act on these on a daily, weekly, as needed basis. You will be in the on-call rotation and respond to triage and resolve systems issues.
- Within 6 months, you'll:Attain your AWS SysOps certification (if you do not have it yet) and focus on growing your skills on technologies used by DevOps through hands on real-world daily work.
About You
- Ability to work independently
- Critical thinker who can solve complex technical problems
- Clear communication of technical concepts and ideas
- Proficient in documenting processes and work
- Willingness to seek support when needed
- Focus on automation of repetitive tasks
- Experience working in SOC2 cloud-based environments
- 5 years of experience in a similar role
- Proficiency with Active Directory and Entra ID (formerly Azure AD)
- Experience with Microsoft Intune and managing Microsoft O365
- Familiarity with OKTA
- Scripting/automation skills (PowerShell preferred)
- SSL/TLS Administration and Management
- Intune experience
- AWS experience
Nice to Have
- Experience with JAMF
- Familiarity with DataDog
- Atlassian Administration
- Experience with Terraform
- Experience with Control Tower
- AWS Certification(s)
What Sets Us Apart
- Mission driven culture
- Comprehensive health and benefits package
- 401k company match that vests immediately upon participation
- Paid holidays and a generous PTO policy
- Paid parental leave
About Us
Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
With the launch of the Encoura platform in 2017, the company provides custom technology solutions that combine Eduventures research, data science, strategic enrollment, and multichannel marketing services to over 2,000 higher ed institutions. The company also offers Encourage® —the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.
Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.
Applicants from California, please review the CA HR Privacy Notice.
To review our privacy policy, please click this link: https://encoura.org/privacy-policy/
Top Skills
Active Directory
AWS
Datadog
Entra Id
Intune
JAMF
Microsoft O365
Okta
Powershell
Ssl
Terraform
Tls
Windows Servers
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