Supports application and infrastructure operations by prioritizing and resolving incident and request tickets, coordinating support activities, participating in an on-call rotation, collaborating across teams, and promoting system security, patient confidentiality, and compliance. The role requires strong analytical, organizational, communication, technical writing, and task-prioritization skills. Healthcare experience and Cerner deployment experience are preferred.
Job Summary
The Systems Operations Analyst is responsible for performing and coordinating application and infrastructure support project tasks, meetings, and activities. Their duties include resolving incident and request tickets within their respective disciplines. The analyst is also expected to maintain strong, positive working relationships both within the Technology department and across other areas of the organization.
Essential Functions
- Prioritizes and works incident and request tickets for their specific discipline.
- Works within an on-call rotation.
- Collaborates with cross-functional teams.
- Promotes system security and patient confidentiality and helps ensure compliance.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- Bachelor's Degree Information Technology or related field preferred
- 1-2 years related experience required
- Healthcare experience preferred
- Experience with Cerner and healthcare system deployments preferred
Knowledge, Skills and Abilities
- Strong attention to detail, analytical skills, and concern for data accuracy.
- Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
- Excellent organizational skills
- Ability to manage competing tasks and prioritize work
Similar Jobs
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Develop and maintain Nexthink platform capabilities, PowerShell-based remote actions, dashboards, automations, and endpoint management workflows. Integrate Nexthink with ServiceNow and other enterprise systems, analyze telemetry, improve device health and employee digital experience, and support predictive, proactive, and self-healing IT operations. Partner with service desk, EUC, infrastructure, cybersecurity, and ITSM teams while providing technical enablement, documentation, and insights through dashboards and scorecards.
Top Skills:
Active DirectoryAIAternityControlupExcelGroup PolicyItsmLakesideLlmsNexthinkNexthink NqlNexthink Remote ActionsPower BIPowershellServicenowServicenow CmdbSQLSystrackWindowsWmi
Logistics • 3PL: Third Party Logistics
Manage and configure Salesforce and related revenue systems to support Sales, Marketing, CX, and Merchant Success. Build automation, maintain data integrity, troubleshoot integrations, produce reporting and dashboards, document processes, and train revenue teams to improve operational workflows and forecasting.
Top Skills:
Change SetsCRMSalesforceSalesforce Flows
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Lead RevOps data modeling, ETL/DBT development, and dashboarding to ensure high-quality revenue data. Build Snowflake data marts, author complex SQL, create Tableau visualizations, apply AI/ML forecasting, and partner with Sales, Marketing, Finance, and IT to resolve data quality and reporting issues.
Top Skills:
Ai/MlChorusClariDbtGongOutreachPower BISalesforceSalesforce Revenue IntelligenceSnowflakeSQLTableau
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
