Systems Manager-Senior

We are seeking to hire a Systems Manager-Senior to our team!

Join Us in Empowering Lives Through SSA’s Employment Support Initiatives

Are you passionate about making a meaningful difference in people’s lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you’ll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices.

Job Responsibilities and Duties:
• Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments.
• Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards.
• Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed.
• Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance.
• Manage user access, authentication, permissions, and security controls across all platforms.
• Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements.
• Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans.
• Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials.
• Provide technical support, guidance, and training to staff on system usage, security, and protocols.
• Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards.
• Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs.
• Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.

Requirements:
• Bachelor’s degree with 5–7 years of progressively responsible IT systems management experience.
• Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms.
• Demonstrated experience in system security, access control, incident response, and regulatory compliance.
• Experience troubleshooting system, hardware, and software issues in a multi-user environment.
• Working knowledge of SSA requirements, FISMA, Privacy Act, and Section 508 accessibility standards.
• Proven ability to implement system upgrades, patches, and technology enhancements.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Effective verbal and written communication skills, including the ability to prepare clear technical documentation and reports.
• Proficiency with system administration tools, Microsoft Office Suite, and incident management platforms.
• Experience developing and delivering technical support and training to staff.
• Ability to work collaboratively within cross-functional teams and with external vendors when required.
• Meticulous attention to detail and commitment to upholding security, privacy, and data protection obligations.

Clearance requirements:

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance