Systems Engineer – ServiceNow HAM/SAM Developer

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Software Engineer oversees application development, modification, and maintenance of applications. This position monitors system applications, ensures systems run smoothly, and creates reports and other documentation outlining findings/solutions. This position sits within Regions' Technology department.

Primary Responsibilities

• Oversees development and installation of new hardware and software
• Installs and configures systems and other software
• Tests installed software for malfunction detection
• Identifies and resolves business systems issues
• Designs and deploys new applications and enhancements to existing applications, software, and operation systems
• Measures effectiveness and efficiency of existing systems
• Develops and implements strategies to improve systems
• Monitors and tests system performance
• Typically has full ownership of a process
• May act as a procedural expert
• May lead the work of junior level associates

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or a related field
• Five (5) years of experience

Skills and Competencies

• Ability to collaborate with programmers, developers, and other technology professionals to achieve a common objective
• Ability to conduct system analysis to detect issues with performance
• Ability to develop and implement technology solutions to resolve technical challenges
• Ability to manage multiple projects simultaneously
• Knowledge of software testing techniques, code optimization and software debugging
• Strong communication, analytical and problem solving skills
• Strong executional capabilities
• Thorough understanding of software structures, hardware, computing systems and how to integrate them

*This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Additional job detail for this specific opportunity

Essential / Technical Skills

• Scripting: Strong proficiency in JavaScript, including Glide APIs (GlideRecord, GlideAjax, etc.), scripting within ServiceNow, and debugging techniques.
• Design, develop, and implement IT Asset Management solutions using ServiceNow, focusing on SAM and HAM modules.
• Configuration: Deep understanding of ServiceNow configuration, including forms, workflows, business rules, client scripts, UI actions, and data imports.
• Integration: Experience integrating ServiceNow with other systems (e.g., Active Directory, LDAP, databases) using APIs (REST, SOAP).
• Experience with additional ServiceNow modules like ITOM, CMDB, ITSM.
• ITIL Framework: Familiarity with ITIL best practices, particularly related to Asset Management processes (discovery, reconciliation, provisioning, retirement).
• Software Licensing: Understanding of software licensing models (per user, per core, subscription), vendor contracts, and compliance requirements.
• Hardware Lifecycle: Knowledge of hardware asset lifecycle stages (procurement, deployment, maintenance, disposal).
• CMDB:  Familiarity with CIs, CI classes, and their relationship with Assets.
• Experience developing ServiceNow APIs, ServiceNow workflows, Flow designer, Business scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Include, Security Rules.
• Hands-on technical experience with the implementation of HAM and SAM
• Experience implementing REST API integration with third party tools.
• Monitor and maintain the performance of ITAM applications, identifying and resolving issues proactively.
• Act as a subject matter expert, providing technical support to stakeholders

Certification Preferences

• ServiceNow Certifications: ServiceNow Certified System Administrator (CSA), Certified
• ServiceNow Certification: Implementation Specialist – Software Asset Management.
• ServiceNow Certification: Implementation Specialist – Hardware Asset Management
• Other relevant certifications

Desired Experience

• 4-6+ years of experience as a ServiceNow Developer with a focus on SAM/HAM.
• Proven experience implementing and supporting ServiceNow SAM/HAM solutions.
• Capabilities, configurations and best practices related to IT Asset Management within ServiceNow.
• Knowledge of ITIL processes related to Asset Management
• Ability to work effectively in a team environment.
• Ability to prioritize tasks and meet deadlines.
• Excellent written and verbal communication to collaborate with stakeholders and document solutions.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week.  The manager will set the work schedule for this position, including in-office expectations.  Regions will not provide relocation assistance for this position, and relocation would be at your expense.  This position must be within a reasonable driving distance to Birmingham, AL, Nashville, TN, Atlanta, GA, Charlotte, NC, Dallas, TX, Houston, TX, Denver, CO, Orlando, FL, Tampa, FL or Salt Lake City, UT. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$108,955.55 USD

Median:

$139,070.00 USD

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location DetailsRiverchase Operations Center

Location:Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.