Major Incident Manager Principal (Remote)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Principal Major Incident Manager will be in charge of managing the incident on-site. They are responsible for the overall coordination and direction during an incident. This includes making critical decisions regarding the incident response, evaluating the current situation and ensures accurate information flow, directing resources and personnel where they are needed most, acting as the primary spokesperson to the public, media, and stakeholders, ensuring the safety of all personnel involved in the incident response, and maintaining operational control over the incident response and coordinates with other agencies if necessary.
Key Responsibilities:

• 40% Strategy & Planning:
• Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
• Leads the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
• Researches and designs best fit infrastructure, network, database, and security architectures for products
• Guides the proactive creation and maintenance of tools for monitoring and support
• Leads project budgeting, planning, and management across multiple efforts and teams
• Develops and delivers formal training courses
• Visits with operational units (e.g., warehouses, stores, data centers) to understand needs and build relationships
• 20% Delivery & Execution:
• Guides configuration, debugging, and support for infrastructure
• Documents, reviews and ensures that all quality and change control standards are met
• Guides field and corporate roll-outs of technology
• Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Creates and optimizes specifications for complex technology solutions
• Produces and manages purchase requests for hardware and software
• Creates technical white papers and thought leadership
• Creates and enforces process standards
• Leads disaster recovery planning and engineering efforts
• Collaborates with other leaders to drive build versus buy decisions with regard to technology
• 30% Support & Enablement:
• Collaborates with product and project teams to understand needs and enable them with infrastructure
• Guides technology architecture design review efforts for project and product teams
• Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases and security; optimizes and tunes performance as appropriate
• Guides root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
• Guides maintenance, upgrades, and support for existing systems and infrastructure to ensure operational stability
• Acts as a vendor relationship manager
• Guides the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• Provides application support for software running in production
• Guides the creation of scripts and tools that drive automation and enable product teams and end users to move towards self service
• Acts as a mentor to more junior Systems Engineers
• 10% Learning:
• Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
• Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
• Leads learning efforts inside the organization focused on systems engineering
• Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

Direct Manager/Direct Reports:

• Typically reports to the Systems Engineer Manager or Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be legally permitted to work in the United States

Preferred Qualifications:

• 6-8 years of relevant work experience
• Responsible for the overall coordination and direction during an incident:
  - Decision-Making:  Makes critical decisions regarding the incident response.
  - Situation Assessment:  Evaluates the current situation and ensures accurate information flow.
  - Resource Allocation:  Directs resources and personnel where they are needed most.
  - Communication:  Acts as the primary spokesperson to the public, media, and stakeholders.
  - Safety Oversight: Ensures the safety of all personnel involved in the incident response.
  - Operational Control:  Maintains operational control over the incident response and coordinates with other agencies if necessary.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 6

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Drives Results: Consistently achieving results, even under tough circumstances
• Global Perspective: Taking a broad view when approaching issues; using a global lens
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: