Systems Engineer III - WiFi Operations

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SCOPE
Responsible for operational and engineering activities that monitor and support the service delivery of nationwide WIFI networks while applying a customer-centric approach to troubleshooting and resolving service-impacting issues in a high-performance environment. The Engineer will collaborate with internal and external organizations including Wireless Ops, NOC, Net Ops, Field Ops, Engineering, Product management, and 3rd parties to deliver a best-in-class Wireless Network experience for our customers.
BE PART OF THE CONNECTION
As a Systems Engineer in Technology Operations, your work will be responsible for operational and engineering activities that maintain and enhance the customer experience by harnessing cutting-edge technologies that power our network. If you're interested in an opportunity to continuously learn and implement these technologies to real-life impactful scenarios, we want to hear from you.
WHAT OUR SYSTEMS ENGINEERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
• Conducts design sessions with appropriate participation from architects and engineers.
• Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems/services.
• Collaborates to creates configuration designs for design and implementation of various environments.
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management.
• Triage service impacts, determine root cause, and resolve impairments with urgency.
• Reviews new support tools, application frameworks and testing tools for functionality/effectiveness.
• Installs, administers, configures and maintains OSS applications including operating systems and related software.
• Provides 'on call' support to resolve OSS application issues after normal business hours.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
• Works with database administrators to configure, tune and maintain databases in variety of languages.
• Documents systems configurations and upgrades.
• Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage.
• Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.
• Perform other duties as requested by supervisor.

What You'll Bring to Spectrum
Required Qualifications

• Experience:
  
  • Five (5+) years Application Development work experience.
  • Four (4+) years Network OSS application work experience.
  • Three (3+) System Administration work experience.
  • Three (3+) Database support and development work experience.
  • Three (3+) Enterprise Application Integration work experience.
• Education:
  
  • Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications
• Technical Skills:
  
  • Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems.
• Skills and Abilities:
  
  • In-depth knowledge of development tools, application frameworks, and testing tools , In-depth knowledge of OSS applications and software , In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process.
  • Ability to read, write, speak and understand English.
  • Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.
  • Advanced ability to create detailed documentation to functionally understand new and existing applications.
  • Advanced ability to follow and implement established change and control policies and procedures.
  • Advanced ability to troubleshoot application problems.
  • Ability to effectively transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements.

Preferred Qualifications

• Education:
  
  • Network Certifications: CCNA, CCNP, JNCIA, JNCIS, CWNA
  • Linux Certifications: Linux+, LPIC, RHCA, or RHCE
  • Certified Kubernetes Administrator (CKA), NetScout, Splunk, Grafana, Imply or other data analysis certification, AWS Certified Solutions Architect - Associate or comparable cloud-based certification, Docker
  • Certified Associate (DCA)
• Experience:
  
  • Six (6+) Years Network Administration experience
  • Five (5+) Years System Administration work experience

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: .

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ISY350 2025-59953 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-28 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$77,900.00 and $140,470.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.