Systems Engineer II

We are seeking a highly motivated Systems Engineer with a desire to impact the entertainment experience. Does this sound like you? If so, you could excel as a part of our Technology Operations team.
Our Technology Operations groups engineer and manage an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.
BE PART OF THE CONNECTION
As a Systems Engineer II, you will be responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions with a focus on Splunk Enterprise Elasticsearch implementations.
WHAT OUR SYSTEMS ENGINEERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Administer the Splunk Enterprise implementation for optimal performance and availability for internal operations teams.
• Process data onboarding and issue tickets in JIRA based on customer requirements or problems.
• Coordinate with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
• Contributes to design sessions with Splunk Administrators,Principal Engineers,external operations teams and leadership.
• Creates detailed design documents and functional specifications for existing applications / services.
• Creates work effort estimates for assigned tasks and support prioritization and release management.
• Perform implementation of defined software and automation solutions to improve reliability and observability.
• Assists in development of self-service workflows with Principal Engineers leveraging automations and CI/CD.
• Familiarity with and ability to leverage already established Ansible playbooks
• Installs, administers, configures and maintains Splunk Enterprise including operating systems and related software.
• Provides 'on call' support to resolve Splunk Enterprise and system/OS issues after normal business hours.
• Assist with implementation of security best practices and initiatives throughout all layers of the application support model.
• Define and drive best practices for monitoring, security, and platform reliability.
• Manage issues and tasks using Kanban/Scrum and Agile methodologies in the JIRA/Confluence platforms.
• Provide regular KPI and metrics data on platform health and governance to leadership.
• Leverage automation and scripting for daily tasks, reporting, monitoring, data collection, data analysis and break/fix actions.
• Write highly detailed procedures and other technical documentation to be referenced by technical peers and senior leadership in a knowledge base.
• Work in a team environment and work effectively with people with diverse technical skills and backgrounds.
• Work with the team to support, improve performance and architect the overall Observability platform.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
• Documents systems configurations and upgrades.
• Designs and implements change control policies and disaster recovery plans.
• Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources.
• Perform other duties as requested by supervisor.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience
  
  • Three years (3+) Application Development experience in relevant areas.
  • Two years (2+) Network OSS application experience.
  • Two years (2+) System Administration experience.
  • Two years (2+) Database support and development experience.
  • Two years (2+) Experience in Enterprise Application Integration (EAI).
• Education
  
  • Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications.
• Technical Skills
  
  • Demonstrate in-depth ability to use Jira and Confluence platforms for ticket management and documentation.
  • Demonstrate in-depth ability to troubleshoot application problems.
  • Demonstrate in-depth knowledge of development tools, application frameworks, and testing tools.
  • Demonstrate in-depth knowledge of OSS applications and softwarelog management platforms such as Splunk Entperise and ElasticSearch.
  • Demonstrate in-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process.
  • Demonstrated in-depth knowledge using Ansible and Ansible playbooks.
  • Demonstrate in-depth knowledge of network and systems engineering systems concepts and system/super-system skills, including HPE Reliant and Dell PowerEdge bare metal servers, and VMWare systems.
  • Demonstrate in-depth knowledge and experience working in an Agile/Devops environment.
• Skills and Abilities
  
  • Ability to read, write, speak and understand English.
  • Demonstrated in-depth ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.
  • Demonstrated in-depth ability to create detailed documentation to functionally understand new and existing applications.
  • Demonstrated in-depth ability to follow and implement established change and control policies and procedures.
• Work Environment
  
  • Office Environment.
  • 'On Call' support, on a rotation basis.

Preferred Qualifications

• Red Hat Linux systems administration.
• Large scale enterprise application support.

Preferred Work Related Experience

• Five years (5+) Application Development experience in relevant areas.
• Three years (3+) Network OSS application experience.
• Three years (3+) System Administration experience.
• Three years (3+) Database support and development experience.
• Three years (3+) Experience in Enterprise Application Integration (EAI).

Preferred Education

• Red Hat Certified System Administrator certification.
• Splunk Core Certified User certification.
• Splunk Core Certified Power User certification.
• Splunk Enterprise Certified Admin certification.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards:

Apply now, connect a friend to this opportunity or !
#LI-RM1
ISY340 2025-54779 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-06-01 10:53 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$75,200.00 and $120,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.