System Manager -- Command Central Aware

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Motorola Solutions Video and Software Services Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.
Job Description

This position is a Motorola Solutions System Manager for the CommandCentral AWARE installations, based in the Central Region of the United States. The System Manager will be responsible for supporting various customer functions and products that are part of the Motorola CommandCentral AWARE deployment, related services, and interfaces.  The System Manager builds and maintains positive, effective, and mutually beneficial working alliances with the customers within their territory; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures for the Real Time Crime Center (RTCC).
 

Responsibilities of the CommandCentral AWARE System Manager include but are not limited to:

• Provides tailored technical customer operations support and consulting for customers’ CommandCentral AWARE system, related services and interfaces

• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance

• Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing.

• Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance.

• Executes customer operations policies and procedures

• Assists in the testing and execution of new builds

• Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance.

• Runs diagnostics; runs system performance and requirements analysis 

• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions

• Initiates problem solving action and follows through to resolution

• Performs root-cause analysis of problems to formulate and recommend improved alternative operations

• Leads process improvement initiatives

• Assists with administrative functions for  the CommandCentral AWARE solution

• Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position.

Preferred Knowledge/Skills:

• Motorola Solutions CommandCentral AWARE

• Experience with GIS applications

• Video Management Software

• Excellent interpersonal skills

• Fluent in English, oral and written

• Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support

• Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

• Proven track record working with or deploying enterprise hardware and software solutions

• Experience creating positive working relationships with customers, vendors, and application end users.

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment

• Ability to troubleshoot application system issues including hardware, network and third-party components

• Self-motivated with the ability to manage workload with minimal oversight

• Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory) 

• Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills)

• Experience with Linux Server and Virtualization Software 

• Experience with Public Safety Applications

• Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing)

• Experience with creating and maintaining inner-system connections through APIs

• Preferred Qualifications:

• IT related Bachelor's Degree preferred

• 3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred)

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $120,000- $130,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Basic Requirements

• 5+ years experience in one of the following: Project/Program Management, Account Management, Systems Management, Customer Support,  IT Systems, Networking equipment, Military, or Public Safety
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.