Sustainment Parts and Service Manager - GM Defense

Description
This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Detroit, Warren, Pontiac, or Milford], you are expected to report to that location three times a week, at minimum.
The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service Operations team owns execution of business processes in support of parts order fulfillment and service for GMD customers. The Sustainment Parts and Service Manager plays a key role in defining the aftermarket parts and service strategy/operations and optimizing execution.
This role is responsible for leading all activities related to aftersales parts order fulfillment and service execution, both in and out of warranty, leveraging GM's network of dealers as well as Field Service Representatives (FSRs). The Sustainment Parts and Service Manager will define the go-to-market strategy for key defense customers to include pricing, order fulfillment, warranty and non-warranty service.
What You'll Do
This position will be responsible for leading a team in support of GM Defense's activity related to all deliverables listed above. This role is customer facing with a significant amount of cross functional interface. This position is also responsible to help shape future GM Defense opportunities as it relates to how we support our customer base both here in the US and Globally.

• Lead operational activities related to fulfilling parts sales opportunities and warranty
• Develop and implement future operational strategies that leverage new and existing system capabilities and workflows
• Support development of pricing and fulfillment strategies for parts sales to external customers
• Support development of IT systems to enable efficient operational and financial workflows
• Deep understanding of financial details of operations, sales, and profitability
• Development of efficient cross-functional workflow to streamline bid responses
• Build / maintain partnerships internally and externally
• Work with Program Management team to find the most efficient and effective method to support the program's deliverables related to Service Engineering objectives

Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor's Degree
• 7+ years of relevant work experiences related to planning and execution
• 3+ years of leadership experience
• Ability to lead in ambiguity
• Strong business acumen with proven ability to operationalize strategies
• Experience in developing an organizational long-term plan to grow and develop staff
• Ability to define processes within a lean organization, while leveraging other centers or expertise
• Passion for understanding the customer needs and delivering an exceptional product
• Excellent interpersonal and communication skills and ability to interface with all levels of GM and Government Leadership
• Comfort learning new tools and technology concepts quickly and leading their deployment
• Ability to manage multiple priorities, projects, and demanding time frames
• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience with GM LLC Service functions (Customer Care & Aftersales and Product Engineering)
• Solid understanding of GM Program Management and the Global Vehicle Development Process (GVDP)
• Experience working with US Army, TACOM, and other DoD functions
• Experience leading in a dynamic environment that requires flexibility with you and your staff
• Understanding of DoD and/or other government/military program management structures and the standards that drive them

#LI-JG2
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
The salary range for this role is $ $110,000 - 172,100.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance
This job is not eligible for relocation benefits.
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