The Support Specialist role involves providing client-facing support, troubleshooting technical issues, and educating users about the Zocks AI platform while promoting product adoption.
The deadline to apply to this role is November 30th, 2025.
Location and Logistics: This role is a hybrid position and will initially require 5 days per week in-office for the first two months to ensure deep product immersion, followed by a minimum of 3 days/week onsite. New hires may move to a hybrid work schedule of a minimum of 3 days per week onsite after their first two months. You must be willing to work East Coast hours.
Salary: $70,000-80,000 with a variable bonus based on company performance.
Visas: We are unable to sponsor work visas for this role, and you must be authorized to work in the United States.
Interview Schedule: 30-minute initial call with our recruiter, and up to three 30-45-minute calls with members of our team, followed by an offer pending references. At least one interview will cover hypothetical support scenarios. The estimated interview time commitment is up to 3 hours.
Please note that, due to the nature of our work in the financial services industry, the selected candidate will be subject to background and reference checks as part of the onboarding process.
Benefits & Perks at Zocks
Comprehensive Medical: 100% covered medical insuranceComprehensive
Dental & Vision: We also cover 99% of your dental and vision premiums
Unlimited PTO: We trust you to take the time you need to rest and recharge, in addition to paid federal holidays
Apply today to be part of Zocks AI’s mission to transform the future of Financial Services!We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks AI, we value diversity and believe it enhances our creativity, innovation, and overall success. We encourage all qualified people to apply.
Top Skills
Ai Tools
Financial Crms
Redtail
Salesforce
Ticketing System
Wealthbox
Zoho
Similar Jobs
Information Technology • Insurance • Software
As a Deal Support Specialist I, you will support the sales team by completing internal support requests in Salesforce, focusing on accurate quotes and customer communication.
Top Skills:
Salesforce
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Technical Support Engineer III, you will troubleshoot complex configuration issues, mentor team members, and improve customer experience through collaboration and training.
Top Skills:
AjaxAnsibleApacheAWSAzureBgpBmcChefCloud FoundryCSSDnsGCPHTMLHTTPIisJava ServletsJavaScriptJbossJenkinsKubernetesOpenshiftOpenstackPHPPuppetSAPServicenowSQLSslTcp/IpWeblogicWebsphere
AdTech • Agency • Digital Media • Marketing Tech • Sales • Analytics • SEO
The Product Support Specialist assists customers with software products, troubleshooting issues, creating documentation, and supporting email marketing campaigns, collaborating with various teams.
Top Skills:
Google AnalyticsHTML5HubspotMongoDBPostgresSQL
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
