Support Specialist III, Quality & Outcomes

We are recruiting for a motivated Support Specialist III, Quality & Outcomes to join our team!

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Department

Orthopedics

Job Summary
The Support Specialist III - Quality & Outcomes provides high-level coordination and operational support for departmental patient safety and quality initiatives, with a strong focus on reliable workflows that reduce variation, improve outcomes, and enhance the patient experience. This role works closely with frontline staff in clinic, removing barriers, helping patients successfully engage in their care tasks, and ensuring that quality processes are completed accurately and on time. This position functions as a quality coordinator for orthopedic Patient-Reported Outcome Measures (PROMs), ensuring compliance with CMS requirements, maintaining high survey capture rates, and supporting improved patient outcomes and reimbursement through accurate and timely quality data.
Essential Functions:

• PROMs Tracking & Scheduling: Monitor clinic and surgical schedules to identify eligible Total Hip Arthroplasty and Total Knee Arthroplasty patients for CMS-required surveys. Create and maintain a longitudinal tracking calendar for pre-op and post-op PROMs up to 1 year after surgery. Generate reminders and alerts for care teams to prevent missed survey windows and ensure timely outreach. (35%)
• Patient Engagement & Quality Support: Support patients in completing PROMs and other quality surveys while in clinic; provide guidance and troubleshooting as needed. Conduct follow-up phone calls and digital outreach to promote timely survey submission and strong capture rates. Collaborate with physicians, APPs, and MAs to reduce burden on frontline teams. (35%)
• Data Accuracy, Reporting & Documentation: Enter patient-reported outcome data, quality indicators, and contact logs into internal databases with strong accuracy and timeliness. Monitor and track capture performance; escalate barriers to leadership to support continuous improvement. Assist in preparing quality reports for CMS validation, internal dashboards, and leadership decision-making. (30%)

Education:

• High School Diploma or GED Required

Work Experience:

• 4-6 years clerical or administrative experience required. Required

Licenses:

Knowledge, Skills and Abilities:

• Ability to organize work day in order to manage multiple, simultaneous projects.
• Demonstrates a willingness to learn new techniques, methods and participate in a new program and other system changes.
• Excellent verbal and written communication skills as well as good interpersonal human relation skills.
• Intermediate knowledge of databases sufficient to be able to research, analyze and report.
• Skill in filling out forms and completing paperwork relative to the work assignment.
• Ability to create, store, edit, format, print, and revise tables, reports, forms, labels, and other printed material using the available software.
• Recognizes, initiates and leads improvement efforts through initiative, judgment, tact, and discretion.
• Proficient in Microsoft Office Suite. Smartsheet experience desirable, but not required.
• Strong attention to detail, and highly organized.
• Demonstrated ability to work accurately, follow instructions/schedules, timelines, and work independently.

Shift

Days (United States of America)

Work Type

Regular

Salary

$24.27 - $33.97 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.