Support Product Manager (IT)

Posting Date

09/12/2025

3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America

Support Product Manager

General Purpose of the Job

Support Product Managers are the conduit for requirement understanding and clarification between our customer community, product management team, clinical operations, and support team in a highly collaborative and complex clinical environment. In addition to clarifying product requirements and specification to drive the support of production applications, Support Product Mangers also actively participate in the take-to-market strategy to assure product success.

Support Product Managers are responsible for translating business objectives and requirements into actionable support and development items, actively participating in the intake and triage process and drive cost, content and planning tradeoffs throughout the development cycle. Support Product Managers work closely with clinical product management, technical, and architecture leads in clarifying product requirement concepts to support the technology roadmap.

In addition to upstream activities, Support Product Managers also support roll-out and pilot program assessment - working closely with field operations, documentation, and product road-mapping.

Essential Duties and Responsibilities

• Lead and manage production application support environment: ensure business and clinical support needs are met through intake, triage, and product warranty processes; provide clarifications around support and dev team requirements queries; and manage cost, feature, and schedule tradeoffs throughout the development cycle

• Manage relationships with cross-functional teams of clinical domain experts, Product Directors, Product Managers, program management, Legal, Compliance, Privacy, Risk, and application development/support teams in product development, enhancement, and support processes

• Manage the prioritization process for product fixes and enhancements based on input from customer

• Streamline implementation of defect fixes and enhancements accurately represents requirements through collaborative efforts with developers and QA Engineers

• Subject matter expert on a portfolio of clinical product

Education and Experience

• Bachelor's Degree preferred

• 5 years Agile enterprise software development

• 3 years Requirements Analysis or Clinical Analyst Experience

• Experience working with systems of complex workflows and

  configurations

• Healthcare Information systems and clinical user experience

• Experience writing requirements for a software application

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. 

#LI-SM5

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $121,000.00 - $177,000.00 per year.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour

Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.