Support Engineer

Tavus is a research lab pioneering human computing. We’re building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today’s systems. Our real-time human simulation models let machines see, hear, respond, and even look real—enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms.

Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus, individuals, enterprises, and developers can all build AI Humans to connect, understand, and act with empathy at scale.

We’re a Series A company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners.

Be part of shaping a future where humans and machines truly understand each other.

Tavus is looking for a Support Engineer to become the first line of technical defense for our customers. This is a hybrid role between customer-facing support and backend debugging, and it’s ideal for someone who loves solving tricky problems, helping users, and digging deep into APIs and logs to find answers. You’ll also play a key role in building internal systems, partnering closely with product and engineering to spot patterns, solve root issues, and make the whole experience smoother for both our users and our team.

You’ll work closely with engineering, product, and GTM to ensure our customers succeed with Tavus - and to make our platform better with every interaction.

• Own the full self serve funnel + assist with enterprise clients
  

• Investigate bugs, edge cases, and system behavior across the stack (frontend/backend/infrastructure)
  

• Write internal tools, scripts, or dashboards to streamline support
  

• Collaborate with engineering on bug fixes, escalations, and debugging
  

• Partner with GTM to support onboarding, integration, and troubleshooting
  

• Maintain documentation and build a knowledge base of common issues & solutions

• 2-4 years in a technical support, solutions engineering, or SWE role
  

• Strong proficiency in Python and ability to read/understand API logs
  

• Excellent communication skills - you can talk to both engineers and customers with ease
  

• Comfortable working independently and owning customer issues from start to resolution
  

• A bias for action and a love for getting to the root cause

• Built or contributed to internal tools or automation for support
  

• Experience at an early-stage company or startup
  

• Played Portal 1 and 2 - or willing to as part of onboarding 😄

When you join Tavus, you’re joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare, and gear stipends, as well as plenty of fun. At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.

To learn more about our team culture and benefits, check out our hiring page.

Tavus is growing fast, and we’d like you to grow with us. If you’re excited to get your hands dirty and help make machines more human, drop your resume and we’ll be in touch.

We are not looking for cultural fits, we are looking for culture creators. Diversity is what drives our success – it’s at the core of how we hire, communicate, and work. We are inclusive to all and combine our diverse backgrounds, skill sets, and perspectives to build the best experiences for our clients.