Support Engineer, Level I

Support Engineer, Level I

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Essential functions:  

• Monitor L1 queue for new cases, respond to/update all cases in a timely fashion 
• Work with entire support team to share caseload appropriately 
• Providing technical support to customers and users 
• Escalate cases as necessary with appropriate documentation for the next engineer to address 
• Work with account managers for updates/priority/difficulty regarding cases 
• Reproduce issues as necessary, document and submit bugs to development to be addressed 
• Work with development to confirm if bugs/regressions were fixed in a specific release 
• Review forums to provide knowledge if applicable and assist customers with submitting feature requests if needed 
• Attend daily stand up meeting, respond to/raise questions about cases 

Competency:  

• Detail oriented and possess the ability to work effectively remotely 
• Practical understanding of cloud computing and virtual computing technologies 
• Knowledge of commonly used support tools, practices, and procedures 

• High level of proficiency with web-based live communication tools, instant messaging, and group collaboration 
• Excellent communication skills, both written and verbal, using different communication and collaboration tools like phone, text, email, chat, and web conferencing tools 
• Ability to problem solve under pressure and create new exciting solutions 

Required education and experience:  

• 3+ years of work experience 
• 2+ years of relevant work experience in a technical role 
• 2+ years experience in Linux or Windows server administration
• 1+ years experience with 1 or more of the following: VMware, AWS, GCP, Azure, Nutanix, KVM
• Basic networking troubleshooting skills including IPv4, load balancers, and proxies 

Preferred education and experience: 

• Understanding of microservices architectures like databases, message queues, indexing and Java applications 
• Understanding of on-premises hypervisor technologies like VMware vSphere, OpenStack, or KVM 
• Knowledge of cloud architecture and services like Amazon AWS, Microsoft Azure, or Google Cloud 
• Bachelor’s degree in Information Technology or Computer Science

Additional eligibility qualifications:  

• US DOD security clearance not required but desired 

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates#hybridcloud

Job:

Services

Job Level:

Intermediate

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $52,500.00 - $91,100.00

The estimated job application period closure is September 5 2025; this timeline is provided for transparency and internal planning purposes.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.