Support Engineer - IT & Networking

Join Us at Gloo: Help Us Build the Leading Technology Platform to Serve the Faith Ecosystem.
At Gloo, we believe relationships catalyze growth-and when technology serves relationships, the world can be transformed, one life at a time. We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to shape technology as a force for good, so that people can flourish and communities can thrive.. Therefore, our mission is to build the leading technology platform to serve the faith ecosystem.
We are a mission-driven organization, guided by four core principles:

• Shape Technology for Good: Whether it's AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact with tools they can trust.
• Serve Those Who Serve: From pastors and donors to network leaders and content creators-we're passionate about providing technology that helps them do more of what they are called to do.
• Release Collective Strength: We connect the diverse faith ecosystem-churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people-so they can achieve more together than they could alone.
• Enable Ecosystem Trust: Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.

We are looking for talented, mission-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you're ready to make an impact with your talents and skills toward this purpose, we'd love to hear from you!
The Team:
Gloo360 is the premier managed services provider (MSP) division of Gloo dedicated to delivering comprehensive technology and operational support to non-profit organizations and mission-driven enterprises. By managing critical systems such as IT infrastructure, cybersecurity, cloud solutions, and enterprise platforms like Workday, Salesforce, and HubSpot, Gloo360 empowers its partners to focus on their core missions. Through innovative solutions, strategic integrations, and exceptional customer support, Gloo360 ensures operational excellence while driving efficiency, scalability, and transformative impact for the organizations it serves.
The Opportunity:
As a Support Engineer - IT & Networking Support Services on the Gloo360 team, you will become a trusted technology partner for external clients across a wide range of industries. You'll provide hands-on technical support, manage device systems, and play a key role in delivering seamless onboarding experiences and maintaining secure, high-performing technology environments. This is a hybrid role based in Colorado Springs (South Denver preferred), with 1-2+ days onsite at client sites in the Palmer Lake/CO Springs area and occasional travel to the HQ office in Boulder, CO.
What You'll Be Doing:

• Serving as a go-to resource for client users by delivering multi-channel technical support through tickets, email, phone, and chat platforms.
• Diagnosing and resolving hardware, software, and networking issues across macOS and Windows environments with confidence and efficiency.
• Managing IT onboarding/offboarding processes to ensure smooth transitions for new hires and departing employees.
• Overseeing endpoint management tools and device fleets to maintain optimal performance and security standards.
• Supporting productivity tools such as Google Workspace, Microsoft Office365, Zoom, Slack, and others, ensuring clients can work effectively.
• Coordinating vendor relationships for hardware repairs, A/V systems, and office tech infrastructure, both remotely and on-site.
• Assisting with security audits, disaster recovery processes, and facility security systems to ensure operational readiness and compliance.
• Delivering proactive solutions to optimize client IT systems, improve employee tech experiences, and elevate organizational performance.

What We're Looking For:

• Demonstrated experience supporting IT Helpdesk operations, including Tier 1 & Tier 2 support.
• Hands-on skills in troubleshooting both Dell (PC) and Apple (Mac, iOS) hardware/software.
• Proficiency in endpoint management tools and platforms such as JAMF, Google Workspace, Office365, Okta, and Zoom.
  Familiarity with A/V conferencing systems, printers, and facility IT tools.
• Basic command-line knowledge and Bash scripting is a plus.
• Strong interpersonal skills-you're approachable, clear, and thrive in collaborative environments.
• A proactive mindset, strong organizational skills, and a genuine desire to grow your technical expertise.
• Physical capability to occasionally lift or transport devices and navigate between office environments.
• Certifications like A+, Network+, Security+ or vendor-specific credentials (Cisco, Apple, Dell, etc.) are a bonus but not required.

Job Location: Hybrid - Colorado Springs/South Denver
Compensation: $85,000 - 105,000
Our Team Members Enjoy:

• Competitive compensation and discretionary performance bonus commensurate with experience
• Flexible PTO policy and state-compliant sick leave to support your well-being
• Medical, Dental, and Vision plans with up to 90% coverage for employees
• Generous employer HSA contributions for HDHP elections
• Employer-sponsored 401k program with a 2% employer match
• Learning & Development stipend available after 6 months of employment
• Paid Parental Leave
• A dynamic, talented team, dedicated to changing the world and building an incredible business
• Onsite and virtual social events to keep us connected in our hybrid work environment

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, Gloo is only able to consider candidates who are U.S. Citizens, U.S. Permanent Residents.
Gloo is committed to providing an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application or interview process, please contact us at [email protected] to let us know how we can support you.
This job is posted until filled.