Support Engineer 5

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

As a Technical Case Reviewer, you will serve as a senior technical leader supporting enterprise customers by proactively identifying and resolving high-risk or potentially escalated technical cases. This role focuses on delivering expert-level troubleshooting and problem resolution in cloud infrastructure and services, ensuring quality outcomes and enhancing the experience for internal support teams and strategic customers. You will collaborate with cross-functional teams, including engineering and development, while driving technical excellence and process improvement.

Key Responsibilities:

• Identify customer issues tied to specific infrastructure services and platforms, primarily in cloud-based environments.

• Engage in solving complex, strategic, and long-running support cases, including high-profile incidents.

• Own, triage, and resolve technical cases using advanced troubleshooting techniques (e.g., event logs, performance traces).

• Act as a subject matter expert and escalation point for internal support teams.

• Partner with engineering and supportability teams on proactive support initiatives, automation, and case deflection tools.

• Build trusted relationships with internal stakeholders and guide resolution efforts across teams.

• Develop scripts and tools to automate and streamline diagnostic processes.

• Contribute to knowledge-sharing initiatives, mentoring others, and developing internal technical capabilities.

• Stay current with pre-release and emerging technologies through ongoing learning and training.

• 10+ years of technical support experience in enterprise environments.

• 10+ years of hands-on experience across multiple technology areas, particularly infrastructure, cloud, and container ecosystems.

• Advanced technical troubleshooting and root cause analysis experience across distributed systems.

• Strong familiarity and hands-on experience with at least three or more of the following:

  • Container technologies and Kubernetes (K8s)

  • Linux OS and scripting (BASH, Python, Perl, etc.)

  • Linux administration (file systems, network config, boot process)

  • Core OS services (SSH, DNS, DHCP, NFS, Samba, LDAP)

  • Operating system internals and virtualization

  • Networking protocols and diagnostics (e.g., ping, tcpdump, NAT, DNS)

  • Load balancing technologies (NGINX, Application Gateways, NVAs)

• Ability to solve problems independently, assess complex data sets, and develop strategic solutions.

• Fluent in English – reading, writing, and speaking.

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Kubernetes Administration Certification.

• Experience supporting enterprise-scale environments with a focus on proactive case prevention and strategic customer engagement.

• Strong attention to detail in written documentation and communications.

• Demonstrated leadership in technical mentoring or cross-functional collaboration.

Salary Range

Pay ranges vary based on multiple factors, including—but not limited to—skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $80,000 to $90,000 USD annually, with a midpoint of $85,000. The final salary/wage and job title for this opening will be determined based on the selected candidate’s qualifications and experience and may fall outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote, Ideally in the Greater Seattle, WA area.